Service Advisor

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Access to training programs

Company pension scheme

Employee discount

Job summary

Allscreens Nationwide Ltd in Hatfield is recruiting a Service Advisor to greet customers, book vehicles into the workshop, and keep clients updated throughout the service and repair process.

The role requires prior Service Advisor experience in a car dealership or related setting, a full UK driving licence, and willingness to work weekends. A proactive, professional appearance and strong interpersonal skills are essential.

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers when they arrive for servicing and repairs, as the primary contact.
• Book vehicles into the workshop and provide regular updates to customers.
• Support the after-sales function with workshop controllers and the Service Manager.
• Manage customer expectations with transparent communication and high service levels.
• Upsell additional products and services to drive departmental growth.

Skills

Customer service

Communication

Interpersonal skills

Job description

Hours: Monday - Friday, Saturday mornings on a rota

Salary: Up to £32,000 + bonus OTE 45k+ (Uncapped)

Ref: 31101

We have a new job vacancy available for a Service Advisor in Hatfield. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filed with progression opportunities.

Responsibilities

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Key Requirements

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Company Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.

JEOJ

Consultant - Jason Evans