Service Advisor

Holt Recruitment; Gravelly Hill; Sur place; GBP 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Company Pension

Performance Bonus

Résumé du poste

Holt Recruitment Group is seeking a Service Advisor for a main dealership in Erdington. You will greet customers, explain service needs, estimate repair costs and guide them through the process.

You will also upsell services and keep customers informed throughout the repair cycle, ensuring accuracy in documentation and invoicing. The role offers a salary up to £34,000 OTE with a company pension and performance bonus in a busy Aftersales environment.

Qualifications

• Experience in a similar role (Service Admin/Service Advisor) or equivalent.
• Proven ability to upsell products/services to customers.
• Experience using commercial databases and CRM systems.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.

Responsabilités

• Explain to customers the service and repair work required.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products where appropriate.
• Inform on timescales and collection arrangements.
• Create job cards on the in-house computer system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Connaissances

Communication

Sales

Multitasking

Outils

CRM software

In-house system

Commercial databases

Description du poste

Service Advisor – Erdington - £30,000 + Bonus – Main Dealership
Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Erdington
The Service Advisor role comes with a competitive salary of up to £34,000 OTEwith an excellent benefits package.
Company Benefits Scheme,

• Company Pension,
• Performance Bonus

Key Service Advisor Roles and Responsibilities:

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on the in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Minimum Service Advisor Requirements:

• Experience in a similar role, as a Service Admin / Service Advisor or similar
• An ability to sell additional products and services to customer
• Experience in using commercial databases
• Excellent communication skills and the ability to deliver outstanding customer service
• The ability to manage multiple tasks

Service Advisor – Erdington - £30,000 + Bonus – Main Dealership