Service Advisor – Main Dealer | £34k OTE + Bonus

Holt Recruitment Group; Gravelly Hill; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Company Pension

Performance Bonus

Job summary

Holt Recruitment Group is seeking a Service Advisor for a main dealership in Erdington. You will greet customers, explain service needs, estimate repair costs and guide them through the process.

You will also upsell services and keep customers informed throughout the repair cycle, ensuring accuracy in documentation and invoicing. The role offers a salary up to £34,000 OTE with a company pension and performance bonus in a busy Aftersales environment.

Qualifications

• Experience in a similar role (Service Admin/Service Advisor) or equivalent.
• Proven ability to upsell products/services to customers.
• Experience using commercial databases and CRM systems.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Explain to customers the service and repair work required.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products where appropriate.
• Inform on timescales and collection arrangements.
• Create job cards on the in-house computer system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Communication

Sales

Multitasking

Tools

CRM software

In-house system

Commercial databases

Job description

Holt Recruitment Group is seeking a Service Advisor for a main dealership in Erdington. You will greet customers, explain service needs, estimate repair costs and guide them through the process.

You will also upsell services and keep customers informed throughout the repair cycle, ensuring accuracy in documentation and invoicing. The role offers a salary up to £34,000 OTE with a company pension and performance bonus in a busy Aftersales environment.