Service Advisor

Perfect Placement; Goodleigh; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Base salary

OTE included

Working hours

Saturday shift

Holiday allowance

Staff benefits

Career progression

Bonus schemes

Job summary

Perfect Placement is seeking a highly skilled Service Advisor for an automotive dealership in Barnstaple. You will be the main contact in the service department, delivering excellent customer service and coordinating repair schedules.

The role offers a competitive base salary around £28,000 with on-target earnings up to £30,000, a Monday–Friday pattern with alternate Saturdays, 22+ days holiday and opportunities for career progression.

Qualifications

• Proven experience as a Service Advisor within the motor trade sector.
• Strong communication skills and the ability to build rapport with customers.
• Excellent organisational skills to manage multiple bookings and customer needs.
• Professional approach with a commitment to high customer satisfaction.

Responsibilities

• Act as the main point of contact for customers within the service department, providing exceptional customer service.
• Manage service bookings and liaise effectively with technicians to coordinate repair schedules.
• Upsell additional services and products to enhance customer experience and department revenue.
• Maintain accurate documentation of customer interactions and service history.
• Ensure smooth day-to-day operation of the service department.
• Promote dealership services and ensure customer satisfaction throughout the service process.

Skills

Customer service

Communication skills

Organisational skills

Team player

Tools

Manufacturer systems (Vauxhall, Peugeot)

Job description

We are currently seeking a highly skilled and experienced Service Advisor to join a reputable automotive dealership in Barnstaple. This is an excellent opportunity for an individual looking to advance their career within the motor trade and work in a professional, customer-focused environment. The successful Service Advisor will play a key role in delivering outstanding customer service and ensuring the effective operation of the service department.

Benefits

• Competitive basic salary of approximately £28,000, with potential for more depending on experience
• Achievable on-target earnings of around £30,000 including bonuses
• Working hours from 8:00 AM to 5:00 PM, Monday to Friday
• Alternate Saturdays from 8:00 AM to 12:00 PM, with Friday afternoons off beforehand
• 22 days holiday plus bank holidays, increasing with length of service
• Additional staff benefits supporting work-life balance
• Opportunities for career progression within a respected dealership
• Incentives and bonus schemes based on performance

Responsibilities

• Act as the main point of contact for customers within the service department, providing exceptional customer service
• Manage service bookings and liaise effectively with technicians to coordinate repair schedules
• Upsell additional services and products to enhance customer experience and department revenue
• Maintain accurate documentation of customer interactions and service history
• Ensure smooth day-to-day operation of the service department
• Promote dealership services and ensure customer satisfaction throughout the service process

Requirements

• Proven experience as a Service Advisor within the motor trade sector
• Strong communication skills and the ability to build rapport with customers
• Excellent organisational skills to manage multiple bookings and customer needs
• Professional approach with a commitment to high customer satisfaction
• Ability to work effectively within a team environment
• Experience using manufacturer systems such as Vauxhall or Peugeot is advantageous but not essential

Contact

Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Barnstaple and Devon, today to discover more about this fantastic Service Advisor opportunity.