Service Advisor

Tru Talent; Gloucester; On-site; GBP 23,000 - 30,000; Full time

Job summary

Tru Talent is seeking a customer-focused Service Advisor for a busy commercial vehicle dealership in Gloucester. You will manage the customer journey from booking to vehicle collection, coordinate workshop appointments and provide progress updates and estimates.

You will maximise workshop efficiency, maintain accurate scheduling, liaise with technicians and parts, produce job cards and invoices, and identify opportunities to promote additional services.

Qualifications

• Previous experience in a Service Advisor role (preferred)
• Experience working in an administration or office-based environment
• Excellent communication and customer service skills
• Strong organisational skills and the ability to manage multiple tasks
• A commercial mindset with the confidence to identify additional sales opportunities
• The ability to work effectively with customers, technicians, and internal departments
• Kerridge system experience (preferred)

Responsibilities

• Deal with customers professionally, ensuring a high level of customer satisfaction
• Book vehicles into the workshop, ensuring appointments align with customer needs and workshop capacity
• Keep customers regularly updated on vehicle progress, repair times, and completion dates
• Identify customer requirements and provide accurate, fully inclusive cost estimates
• Produce accurate job cards, invoices, estimates, and related documentation
• Explain completed work clearly and identify opportunities to promote additional services
• Gain customer approval for any additional work required
• Maintain accurate workshop loading and scheduling information
• Produce warranty job cards in line with manufacturer policies and procedures
• Correctly record retail, warranty, internal, and non-chargeable repairs
• Liaise with the Parts Department to ensure required parts are available

Skills

Customer service

Organisation

Communication

Booking appointments

Sales opportunity spotting

Tools

Kerridge system

Job description

We are seeking a customer-focused and organised Service Advisor to join a busy commercial vehicle dealership in Gloucester.

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment, managing customer expectations, and ensuring the smooth running of workshop operations.

The Role

As a Service Advisor, you will be responsible for managing the customer journey from initial booking through to vehicle collection. You will coordinate workshop appointments, keep customers updated on repair progress, provide estimates, and gain approval for any additional work required.

You will also play an important role in maximising workshop efficiency, ensuring bookings are scheduled effectively and customers receive an excellent level of service.

Key Responsibilities of the Service Advisor:

• Deal with customers professionally, ensuring a high level of customer satisfaction
• Book vehicles into the workshop, ensuring appointments align with customer needs and workshop capacity
• Keep customers regularly updated on vehicle progress, repair times, and completion dates
• Identify customer requirements and provide accurate, fully inclusive cost estimates
• Produce accurate job cards, invoices, estimates, and related documentation
• Explain completed work clearly and identify opportunities to promote additional services
• Gain customer approval for any additional work required
• Maintain accurate workshop loading and scheduling information
• Produce warranty job cards in line with manufacturer policies and procedures
• Correctly record retail, warranty, internal, and non-chargeable repairs
• Liaise with the Parts Department to ensure required parts are available

This role will suit you if you have:

• Previous experience in a Service Advisor role (preferred)
• Experience working in an administration or office-based environment
• Excellent communication and customer service skills
• Strong organisational skills and the ability to manage multiple tasks
• A commercial mindset with the confidence to identify additional sales opportunities
• The ability to work effectively with customers, technicians, and internal departments
• Kerridge system experience (preferred)