Service Advisor

Jago Consultants; Edenbridge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Prestigious Motor Garage in Edenbridge seeks a Service Advisor to join a friendly team. The role involves explaining service needs to customers, advising on repair costs, upselling where appropriate, and coordinating collection times.

You will maintain job cards and update customer records to ensure smooth service flow. Ideal candidates have motor garage service experience (not essential) and hold a full driving licence.

Qualifications

• Experience as a Service Advisor in a motor garage or similar is preferred but not essential.
• Full driving licence required.

Responsibilities

• Ensure customers are informed about service and repair work in a professional manner.
• Advise on estimated costs of repairs and work.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upsell

Job description

ervice Advisor needed in the Edenbridge area.

We are working with a Prestigious Motor Garage who are actively looking for a Service Advisor to join their friendly team within the Edenbridge area.

Job Role – Motor Vehicle Service Advisor

Salary – circa £26,000 + Bonus

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage / commercial / HGV / LCV environment (not essential)
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.