Service Advisor

Jago Consultants; Plymouth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor for a client in the Plymouth area, based in Hounslow/Greater London. The role involves explaining service options, costs, and timescales to customers, and ensuring accurate job cards and records in the in-house system.

The successful candidate will have prior service-advisor experience in a motor garage, hold a full driving licence, and demonstrate strong customer service skills with the opportunity to upsell.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Advise customers on service and repair work and costs.
• Produce job cards on in-house system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.
• Suggest additional products to customers.
• Explain timescales and collection arrangements.

Skills

Customer service

Upselling

Communication

Customer rapport

Job description

Service Advisor needed in the Hounslow area of Greater London

We are working with a client in the Plymouth area who is seeking a service advisor.

Job Role – Service Advisor

Salary – OTE £26,000

Hrs Mon-Fri 8am-5:30pm and every other Sat 8:30-12:30

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.