Service Advisor

Jago Consultants; Luton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jago Consultants seeks a Service Advisor for a privately owned car dealership in Luton. Base salary £25K with OTE around £32K. Hours are Mon-Fri 8:00–18:00 with 1 hour lunch and one Saturday per month 8:00–13:00 paid as overtime.

You will advise customers on repairs, costs, and timescales, upsell products, manage invoices, and keep accurate service records while delivering excellent customer service and CSI results.

Qualifications

• Experience working as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work.
• Advise on estimated costs of repairs and undertakings.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upsell skills

Communication

Tools

In-house computer system

Job description

We are working with a Privately Owner Car Dealership who are actively looking for a Service Advisor to join their friendly team in the Luton area.

Job Role – Motor Vehicle Service Advisor

Salary – £25K basic with an OTE of around £32K

Hours – Monday to Friday 8.00am to 6.00pm with 1 hour lunch, 1 Saturday a month 8.00am to 1.00pm paid as overtime

Holiday – 20 days holiday plus all bank holidays per year

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner


• Advise on estimated costs of repairs and work to be undertaken


• Sell additional products as appropriate to customers’ needs


• Advise on timescales and collection arrangements


• Produce job cards on in-house computer system


• Update customer and vehicle records


• Document all warranty work in accordance with manufacturer policy


• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage


• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.