Service Advisor

Jago Consultants; Cambourne; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jago Consultants in the Cambridge area are seeking a Service Advisor to join a Main Car Dealership. You will guide customers through required service and repair work and explain estimated costs.

Responsibilities include producing job cards on the in-house system, updating customer and vehicle records, and documenting warranty work in line with policy. The ideal candidate has prior Service Advisor experience, holds a full driving licence, and delivers excellent customer service with strong

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.
• Excellent customer service skills.

Responsibilities

• Explain service and repair work to customers professionally.
• Advise on estimated costs and timescales.
• Sell additional products as appropriate.
• Produce and update job cards on in-house system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upsell skills

Communication

Job description

We are working with a Main Car Dealership in the Cambridge area of Cambridgeshire who are actively looking for a Service Advisor to join there friendly team.

Job Role – Motor Vehicle Service Advisor

Salary – negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.