Service Advisor

Jago Consultants; Weybridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

Prestige Motor Garage in Weybridge (Surrey) seeks a Service Advisor to join a friendly team. The role involves advising customers on service needs, costs and timescales, and upselling relevant services.

The position offers a salary around £30k with on-target earnings of £40k, working Mon–Fri 08:00–18:00 and Saturdays on a rota basis. Applicants should have experience as a Service Advisor in a motor garage and hold a full driving licence.

Qualifications

• Experience as a Service Advisor within a motor garage is required or desirable.
• Full driving licence is essential.

Responsibilities

• Advise customers on required service and repairs in a professional manner.
• Estimate costs for repairs and services; explain timelines to customers.
• Promote additional products as appropriate to customers’ needs.
• Maintain accurate job cards and update customer and vehicle records.
• Document warranty work and prepare invoices.

Skills

Customer service

Communication

Job description

Service Advisor needed in the Weybridge / Byfleet area of Surrey.

We are working with a Prestige Motor Garage who are actively looking for a Service Advisor to join there friendly team.

Job Role – Motor Vehicle Service Advisor

Salary is circa 30k basic. OTE 40k.

Mon – Friday 08.00 – 18.00 / Saturdays 09.00 – 13.00 on a rota.

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.