Service Advisor

Jago Consultants; Epsom and Ewell; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jago Consultants in Epsom, Surrey, is recruiting a Service Advisor for a local motor garage. The role focuses on delivering excellent customer service, explaining vehicle service needs, and advising on repairs and costs.

You will work Monday to Friday with a Saturday morning rota, joining a friendly team dedicated to quality care. You will build strong customer relationships, handle up-selling opportunities, and maintain accurate vehicle records.

Qualifications

• Experience as a Service Advisor in a motor garage or similar environment.
• Ability to explain service and repair work to customers clearly.
• Capable of upselling additional products and services.

Responsibilities

• Inform customers about required service and repair work clearly and professionally.
• Estimate and explain costs for repairs and services.
• Upsell appropriate products to meet customer needs.
• Explain timescales and collection arrangements to customers.
• Create job cards on the in-house computer system.
• Maintain and update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Upselling

Communication skills

Sales experience

Tools

In-house computer system

Job description

Service Advisor needed in the Epsom area of Surrey.

We are working with a Motor Garage in Epsom who are actively looking for a Service Advisor to join there friendly team.

Job Role – Motor Vehicle Service Advisor

Salary / Hours – Monday to Friday plus Saturday morning on a rota

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence
• Driving licence is required

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.