Service Advisor

Allscreens Nationwide Ltd; Lancashire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive pension scheme

Bonus scheme

Full training and development

Career progression

Employee discount programmes

Life insurance

Health & wellbeing support

Friendly team environment

Company events

Cycle to work scheme

Job summary

A reputable, family-owned motor dealer group in Blackpool is seeking a Service Advisor to join their busy dealership. The role focuses on delivering exceptional customer service while efficiently coordinating aftersales operations.

The successful candidate will act as the first point of contact for service and parts customers, manage bookings and paperwork, and maintain clear communication on servicing and repairs. Competitive package includes a bonus scheme and pension.

Qualifications

• Experience as a Service Advisor or Parts Advisor in the motor industry.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Act as the first point of contact for service and parts customers, delivering outstanding service.
• Manage customer bookings, enquiries, and service-related paperwork efficiently.
• Maintain regular communication with customers regarding vehicle servicing and repairs.
• Process payments and follow-up actions to ensure customer satisfaction.
• Assist retail and trade customers with parts requirements and stock enquiries.
• Liaise with technicians and service advisors to ensure parts availability for workshop jobs.
• Receive, check, and accurately record parts into stock, maintaining stock levels.
• Keep pricing structures and stock records up to date.
• Ensure the department is well-presented and maintained to high standards.
• Deliver exceptional service at every stage of the customer journey.

Skills

Service Advisor experience

Communication skills

Organisational skills

Customer service

Job description

We are recruiting on behalf of our client, a reputable family-owned motor dealer group in Blackpool, for the position of Service Advisor. This is an excellent opportunity for experienced motor trade professionals seeking to advance their careers within a busy, customer-focused dealership environment. The successful Service Advisor will play a vital role in delivering exceptional customer service while managing aftersales operations efficiently.

• - Competitive basic salary of £30,000 per annum
• - Bonus scheme with significant earning potential
• - Full training and ongoing development opportunities
• - Career progression within a growing dealer group
• - Company pension scheme
• - Employee discount programmes
• - Life insurance and health & wellbeing support
• - Friendly, supportive team environment
• - Company events and cycle to work scheme

Duties of the Service Advisor:

• - Act as the first point of contact for service and parts customers, providing outstanding customer service
• - Manage customer bookings, enquiries, and service-related paperwork efficiently
• - Maintain regular communication with customers regarding vehicle servicing and repairs
• - Process payments and follow-up actions to ensure customer satisfaction
• - Assist retail and trade customers with parts requirements and stock enquiries
• - Liaise closely with technicians and service advisors to ensure parts availability for workshop jobs
• - Receive, check, and accurately record parts into stock, maintaining stock levels and inventory records
• - Keep pricing structures and stock records up to date
• - Ensure the department is well-presented and maintained to high standards
• - Deliver exceptional service at every stage of the customer journey

Requirements of the Service Advisor:

• - Previous experience as a Service Advisor or Parts Advisor within the motor industry
• - Strong communication and interpersonal skills
• - Excellent organisational skills with attention to detail
• - Ability to work effectively in a fast-paced environment
• - Positive attitude and a commitment to delivering excellent customer experiences