Service Advisor

Practice Plus Group; Devon and Torbay; On-site; GBP 83,000 - 152,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and (C

Job summary

Practice Plus Group in Bristol is seeking a Service Advisor on a 6-month fixed-term contract. You will be the first contact for patients and healthcare professionals, guiding them to the right care pathway.

Training, support, and opportunities for development are provided to help you progress within urgent care services. Key responsibilities include patient safety calls, handling inbound/outbound calls, and ensuring a smooth care journey.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance.
• Carry out patient safety calls to those awaiting clinician callbacks, monitor wellbeing and identify symptom changes for escalation.
• Handle inbound and outbound calls to help patients access healthcare services and support their care journey.

Skills

Customer service

Phone communication

Patient support

Empathy

Tools

CDSS

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This is an exciting opportunity for someone looking to build a career within urgent care services, with a clear development pathway into a Health Advisor role following successful completion of training and competency requirements.

Based in our Bristol contact centre, you'll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you'll help patients access healthcare services and support them throughout their care journey.

A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately.

You'll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we'd love to hear from you.

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• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

£60.03 - £110 Per Hour, depending on shift and contract