NHS 111 Health Advisor

Practice Plus Group; Thornaby-on-Tees; On-site; GBP 17,509 - 22,496; Part time

Benefits offered by this job

Annual leave 33-36 days

Paid training

Pension

Salary Finance

Discounts & Perks

Cycle to Work

Eye Care Vouchers

Holiday Sell-Back

Wellbeing support

Job summary

Practice Plus Group in Stockton-on-Tees is seeking an NHS 111 Health Advisor to join our on-site contact centre. You will triage a range of calls, provide accurate assessments, and offer non-clinical guidance using the NHS Pathways system.

This role starts with fully paid training and progression opportunities. We offer generous benefits including 33 days annual leave, pension, Salary Finance, discounts, Cycle to Work, Eye Care Vouchers and wellbeing support.

Responsibilities

• Triage calls and provide non-clinical guidance using the NHS Pathways system.
• Support callers with accurate assessments and calm, professional communication.

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site - Stockton-on-Tees

Ready to take the next step in your career andmake a real impactevery day? This is your chance to train to be aHealth Advisorand work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave, increasing with service up to36 days per year(including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance : Access to salary advances, loans, and government benefits.
• Discounts & Perks : Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme ,Eye Care Vouchers, andHoliday Sell-Backoptions for your convenience.
• Wellbeing Support : Free 24/7 counselling and advice helpline, including free premium access toHeadspaceto support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing.For more details on our full benefits package, click here .

Pay Rates

£12.71 per hour (7am-11pm)

£15.78 per hour (11pm-7am)

Enhanced rateof£16.33per hour when working between Friday 18:00 to Monday 7:00am.

Please note that theweekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.

Working Hours

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based on24-30 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

Monday 7th September (Monday- Friday, 09:30am – 5pm for 4 weeks)

Monday 5th October (Monday- Friday, 09:30am – 5pm for 4 weeks)

• It is essential that you can commit to the training every day
• You will be required to complete assessments and call audits throughout the training process. Successfully passing these is necessary to remain in the role. If you fail to pass after your second attempt, you will no longer be able to continue with the position.
• After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.

#LI-MA1

All Locations

Stockton-on-Tees

Position

111 Call Handlers

Vacancy Type

Permanent

Schedule Type

Part Time

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.