Urgent Care Service Advisor – Bristol (6-Month)

Practice Plus Group; West of England; Presencial; GBP 83 000 - 152 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

CPD training

Career progression

Learning platform

Resumo da oferta

Practice Plus Group is looking for a Service Advisor in Bristol on a 6-month fixed-term contract. The role is based in our contact centre and involves handling calls from patients and healthcare professionals, guiding them to the appropriate care, and supporting their care journey.

The position offers comprehensive training and clear progression toward a Health Advisor role after training and competency checks.

Qualificações

• Experience in customer-facing roles is essential.
• Strong communication and listening skills.
• Ability to handle calls with empathy and professionalism.

Responsabilidades

• Answer inbound and outbound calls to patients and healthcare professionals.
• Provide guidance and reassurance to callers to navigate care pathways.
• Conduct patient safety calls to monitor wellbeing and escalate concerns as needed.
• Support the coordination of patient care to ensure timely access to services.

Conhecimentos

Customer service

Communication

Phone skills

Healthcare experience

Descrição da oferta de emprego

Practice Plus Group is looking for a Service Advisor in Bristol on a 6-month fixed-term contract. The role is based in our contact centre and involves handling calls from patients and healthcare professionals, guiding them to the appropriate care, and supporting their care journey.

The position offers comprehensive training and clear progression toward a Health Advisor role after training and competency checks.