Service Advisor

Practice Plus Group; West of England; Hybrid; GBP 83,000 - 152,000; Full time

Benefits offered by this job

CPD training

Career progression

Learning platform

Job summary

Practice Plus Group is looking for a Service Advisor in Bristol on a 6-month fixed-term contract. The role is based in our contact centre and involves handling calls from patients and healthcare professionals, guiding them to the appropriate care, and supporting their care journey.

The position offers comprehensive training and clear progression toward a Health Advisor role after training and competency checks.

Qualifications

• Experience in customer-facing roles is essential.
• Strong communication and listening skills.
• Ability to handle calls with empathy and professionalism.

Responsibilities

• Answer inbound and outbound calls to patients and healthcare professionals.
• Provide guidance and reassurance to callers to navigate care pathways.
• Conduct patient safety calls to monitor wellbeing and escalate concerns as needed.
• Support the coordination of patient care to ensure timely access to services.

Skills

Customer service

Communication

Phone skills

Healthcare experience

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This is an exciting opportunity for someone looking to build a career within urgent care services, with a clear development pathway into a Health Advisor role following successful completion of training and competency requirements.

Based in our Bristol contact centre, you'll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you'll help patients access healthcare services and support them throughout their care journey.

A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately.

You'll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we'd love to hear from you.

To read more please download our Job Description attached to this advert.

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

£60.03 - £110 Per Hour, depending on shift and contract