NHS 111 Health Advisor

Practice Plus Group; Exeter; On-site; GBP 58,000 - 60,000; Full time

Benefits offered by this job

Annual leave

Paid training

Pension plan

Salary advances

Discounts

Cycle to work

Eye care vouchers

Holiday buy back

Wellbeing support

Job summary

Practice Plus Group’s NHS 111 Health Advisor role in Exeter is on-site with flexible full-time and part-time hours. Train to become a Health Advisor, triage calls, provide non-clinical NHS Pathways guidance, and join a vibrant 111-contact centre at Stratus House.

The role includes paid training, extensive development, and superb benefits such as generous annual leave, a pension plan, salary advances, discounts, and wellbeing support; shifts include day and night patterns with on-site attendance.

Responsibilities

• Triage calls and provide accurate assessments using the NHS Pathways system.
• Offer non-clinical advice and guidance to callers.
• Attend on-site shifts at the 111 contact centre in Exeter and complete training.

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor - Full Time & Part-Time Hours Available | Located on-site - Exeter

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave, increasing with service up to36 days per year(including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance : Access to salary advances, loans, and government benefits.
• Discounts & Perks : Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme ,Eye Care Vouchers, andHoliday Sell-Backoptions for your convenience.
• Wellbeing Support : Free 24/7 counselling and advice helpline, including free premium access toHeadspaceto support mental wellbeing.

Pay Rates

• £12.71 per hour (7am-11pm)
• £15.78 per hour (11pm-7am)
• Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that theweekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.

Working Hours

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based only on 24, 30 and 37.5 hours per week.

Please note that this rolecannot be worked remotely,and you must be able to attend shifts in our 111- contact centre:Stratus House, Emperor Way, EX1 3QS.

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule

• Full-Time : Monday-Friday (9.30am-5pm) for 4 weeks
• It is essential that you attend training every day.
• You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
• After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

Competitive Salary paying up to £58,000 per annum

Full Time Equivalent Salary - £60,000 per annum