Service Advisor

Drive Motor Retail Limited; Ipswich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave 24 days

Bank holidays

Staff discounts

Health plan

Employee rewards portal

Referral bonuses

Professional development

Friendly team environment

Job summary

Drive Motor Retail Limited in Ipswich is seeking a proactive Service Advisor to be the first point of contact for customers visiting or contacting our service department. You will guide customers from booking through to vehicle collection, ensuring a seamless and premium experience.

You will work closely with our workshop and parts teams to provide clear explanations of required work, monitor progress, and maintain high customer satisfaction. A driving licence and strong IT skills are essential.

Qualifications

• Experience in a Service Advisor role in motor trade preferred.
• Excellent communication and organisational skills.
• Full UK driving licence held for at least 2 years.

Responsibilities

• Greet customers and handle service enquiries face to face and by phone.
• Book vehicles into the workshop and input details accurately.
• Explain work required and keep customers updated throughout service
• Coordinate with workshop to monitor progress and deadlines
• Prepare invoices and explain charges at collection
• Upsell services and maintenance packages where appropriate
• Handle complaints professionally

Skills

Customer service

Communication

Organisation

Problem solving

Teamwork

Tools

DMS/booking systems

Job description

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You'll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.,

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience., Experience in a Service Advisor role in the motor trade.
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence - held for a minimum of 2 years

Inclusion & Equality

Drive Motor Retail is one of the UK's most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you're passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we'd love to hear from you.

• Annual Leave: 24 days increasing with length of service, plus bank holidays
• Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
• Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
• Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
• Referral Bonuses: Generous rewards for recommending successful new hires
• Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
• Friendly Team Environment and supportive management