Service Advisor

Confidential; Chichester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Silcom Recruitment are recruiting an experienced Service Advisor to join an established main dealership in Chichester.

This is a 12-month FTC with potential to become permanent for the right candidate, with a focus on delivering excellent customer service throughout the service journey. Previous automotive service experience is advantageous.

The package includes a basic salary of £28,320 + OTE £35,000 (uncapped), with Mon–Fri 8:00am–6:00pm and 1-in-8 Saturdays (half day).

Qualifications

• Experience in a Service Advisor role is preferred.
• Automotive customer service experience also considered.
• Customer-focused and professional approach.

Responsibilities

• Act as the primary contact for customers during service and repair.
• Book servicing, MOTs and maintenance, and schedule appointments.
• Record mileage, vehicle condition and customer requirements.
• Liaise with technicians to keep customers updated on progress.
• Explain work carried out and any costs to customers.
• Maintain accurate service records and warranty documentation.
• Deliver high standards of customer service and achieve targets.

Skills

Customer service

Communication

Organisation

Job description

The Role:

Silcom Recruitment are currently recruiting for an experienced Service Advisor to join an established main dealership based in Chichester.

This position is being offered on an initial 12-month Fixed-Term Contract (FTC), with the possibility of becoming permanent for the right candidate.

Our client is seeking a customer-focused and professional individual who ideally has previous experience working within a Service Advisor position. However, candidates with relevant automotive customer service experience will also be considered.

Responsibilities & Requirements of a Service Advisor:

• Act as the primary point of contact for customers throughout their vehicle's service and repair journey.
• Welcome customers into the dealership and accurately identify their servicing, maintenance and repair requirements.
• Book vehicles in for servicing, repairs, MOTs and routine maintenance, ensuring appointments are scheduled efficiently.
• Carry out the vehicle handover and intake process, accurately recording mileage, vehicle condition and customer requirements.
• Liaise closely with technicians and the workshop team to ensure work is completed efficiently and customers are kept informed of progress.
• Provide customers with clear updates regarding required work, timescales and associated costs.
• Recommend additional maintenance, repairs or services where appropriate and in line with manufacturer recommendations.
• Maintain accurate records of work carried out, customer authorisations and future service requirements.
• Process relevant warranty documentation and assist with warranty-related repairs where required.
• Ensure completed vehicles are handed back to customers professionally, clearly explaining the work undertaken.
• Handle customer queries or concerns promptly and professionally, working to achieve a positive resolution.
• Deliver consistently high standards of customer service and contribute towards departmental customer satisfaction and performance targets.
• Strong communication, organisation and customer service skills are essential.

The Package:

Basic Salary of £28,320 + OTE of £35,000 (Uncapped)

Monday to Friday 8:00am 6:00pm + (1-in-8) Saturdays (half day)!

If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.

Don t worry if your CV is out of date, please get in touch and we can work with you to do the rest