Automotive Service Advisor – 12-Month FTC (Chichester)

Confidential; Chichester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Silcom Recruitment are recruiting an experienced Service Advisor to join an established main dealership in Chichester.

This is a 12-month FTC with potential to become permanent for the right candidate, with a focus on delivering excellent customer service throughout the service journey. Previous automotive service experience is advantageous.

The package includes a basic salary of £28,320 + OTE £35,000 (uncapped), with Mon–Fri 8:00am–6:00pm and 1-in-8 Saturdays (half day).

Qualifications

• Experience in a Service Advisor role is preferred.
• Automotive customer service experience also considered.
• Customer-focused and professional approach.

Responsibilities

• Act as the primary contact for customers during service and repair.
• Book servicing, MOTs and maintenance, and schedule appointments.
• Record mileage, vehicle condition and customer requirements.
• Liaise with technicians to keep customers updated on progress.
• Explain work carried out and any costs to customers.
• Maintain accurate service records and warranty documentation.
• Deliver high standards of customer service and achieve targets.

Skills

Customer service

Communication

Organisation

Job description

Silcom Recruitment are recruiting an experienced Service Advisor to join an established main dealership in Chichester.

This is a 12-month FTC with potential to become permanent for the right candidate, with a focus on delivering excellent customer service throughout the service journey. Previous automotive service experience is advantageous.

The package includes a basic salary of £28,320 + OTE £35,000 (uncapped), with Mon–Fri 8:00am–6:00pm and 1-in-8 Saturdays (half day).