Service Advisor

JLR; Chesterfield; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Cashback rewards platform with top ret

Enhanced maternity & paternity leave

Job summary

Vertu Land Rover Chesterfield is seeking an experienced Service Advisor to join its established team. The role acts as the link between customers and the workshop, ensuring clear, supportive interactions and high satisfaction.

You will welcome customers, set expectations, and keep them updated on service progress. Key responsibilities include managing communications, providing timely updates, and advising on additional products or services while meeting targets and maintaining service levels.

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• Must hold a full UK driving licence.

Responsibilities

• Managing customer communication throughout the service or repair process.
• Clearly setting expectations and providing timely updates.
• Advising on additional products or services that may benefit the customer.
• Meeting targets while maintaining exceptional service levels.
• Following up to ensure customers are fully satisfied with their experience.

Skills

Customer service

Communication

Tools

Full UK driving licence

Job description

Land Rover Chesterfield, 2 Discovery Way, Old Whittington, Chesterfield, S41 9EG

At Vertu Land Rover Chesterfield, we’re proud to be part of one of the UK’s largest motor retailers, and we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team.

Being a Service Advisor at Vertu Land Rover Chesterfield means more than just handling bookings – it’s about building lasting relationships and making every customer feel valued. So if you’re passionate about delivering excellent customer experiences and want to grow your career with a business that truly invests in its people, we’d love to hear from you.

What’s on offer

• Basic salary up to £35,000
• OTE up to £39,800 (dependent on skills and experience)
• A wide range of company benefits to support your wellbeing and development

About the role

You’ll act as the link between our customers and the workshop, ensuring that every interaction is clear, supportive, and stress-free. From welcoming customers and setting expectations, to keeping them updated and making sure they leave happy with the service they’ve received, you’ll play a vital role in maintaining our high standards of satisfaction.

Key responsibilities include:

• Managing customer communication throughout the service or repair process
• Clearly setting expectations and providing timely updates
• Advising on additional products or services that may benefit the customer
• Meeting targets while maintaining exceptional service levels
• Following up to ensure customers are fully satisfied with their experience

What we’re looking for

To be considered for this role, it’s essential that you have:

• Proven experience as a Service Advisor in the motor industry
• A full UK driving licence

Why choose us?

We’re proud to invest more in colleague development than any other motor retailer. You’ll have access to continuous training, clear career pathways, and a range of benefits, including:

• 25 days holiday (rising with length of service) plus bank holidays
• Access to our online rewards platform with cashback and discounts across top retailers
• Enhanced maternity & paternity leave

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.