Service Advisor

Marshall Motor Group; Cheltenham; On-site; GBP 31,000 - 39,000; Full time

Benefits offered by this job

25 days' annual leave

Life assurance & pension scheme

Discounts on servicing and purchases

Exclusive perks platform

Job summary

Marshall Motor Group is seeking a Customer Service Advisor to act as the vital link between customers and the workshop, managing bookings, servicing the front of house, and ensuring smooth communication from booking through to collection.

You will welcome customers, keep them informed, and build lasting relationships while handling admin tasks and guiding customers on maintenance and service plans. The role offers training, a generous pension, exclusive discounts, and a competitive bonus scheme.

Qualifications

• Experience in customer service is essential.
• Organized and detail-oriented with strong communication.
• Ability to manage own workload and customer base.
• Positive, customer-centric attitude.

Responsibilities

• Be the link between customers and the workshop, handling bookings and collection.
• Welcome customers at front of house, keep them informed, and follow up to ensure satisfaction.
• Perform admin tasks, assist with maintenance advice and service plans.

Skills

Customer service

Communication

Organization

Team player

Calm under pressure

CRM systems

Job description

Job Responsibilities

• You'll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You'll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You'll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Qualifications

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time., We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

£31,348 basic | £38,548 OTE

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Benefits

• 25 days' annual leave + bank holidays (increases with service)
• Life assurance & pension scheme
• Discounts on car servicing, purchase & more
• Access to exclusive shopping and lifestyle perks

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.