Service Advisor

Volvo Car UK; Grantham; On-site; GBP 27,135 - 33,166; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing and purchases

Access to exclusive perks

Job summary

A leading automotive group in Grantham is seeking a friendly Service Advisor to provide exceptional customer service. In this full-time role, you will act as a critical link between customers and the workshop, ensuring their needs are met. Ideal candidates will have customer service experience, good organisational skills, and effective communication abilities. This position offers competitive pay, performance bonuses, and opportunities for career advancement.

Qualifications

• Customer service experience with a focus on delivering a positive customer experience.
• Organised, detail-oriented, and able to manage own workload and customer base.
• Excellent communication skills and proficiency with relevant systems.

Responsibilities

• Act as the link between customers and the workshop, ensuring a seamless service.
• Welcome customers, keep them informed, and manage follow-ups.
• Complete admin tasks efficiently and support customers with future vehicle needs.

Skills

Customer service experience

Organisational skills

Excellent communication

Job description

Overview

Marshall Volvo Grantham is offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.

Full-time 45 hours per week, including Saturday mornings on a rota basis. Base pay range is £30,151 basic plus OTE; additional benefits include 25 days' annual leave + bank holidays (increases with service); life assurance & pension scheme; discounts on car servicing, purchase and more; access to exclusive shopping and lifestyle perks.

Drive your service career with a brand that puts people first – customers and colleagues alike.

Responsibilities

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
• Be the right person for a role that benefits from customer service experience; automotive background is ideal but not mandatory.
• Be organised and detail-oriented, with excellent communication skills and the ability to manage your own workload and customer base.
• Be a team player who can handle issues professionally, stay calm under pressure, and use systems confidently to keep customers updated.
• Deliver a positive customer experience every time.

Qualifications & Requirements

• Customer service experience with a focus on delivering a positive customer experience.
• Organised, detail-oriented, and able to manage own workload and customer base.
• Excellent communication skills and proficiency with relevant systems.

About Us

Marshall Motor Group is part of the Constellation Automotive Group, representing 25+ brands across 130 stores in England. We value integrity, customer-centricity, can do, cooperative spirit, respect, humility, and innovation. We offer career growth through broad brand exposure and structured training.

Benefits

• Performance rewards: Competitive bonus scheme.
• Full tailored training: 2-day Marshall Customer Service course plus future bespoke sessions.
• Career development: Ongoing manufacturer training and development pathways.
• Financial security: Life insurance and contributory pension.
• Exclusive perks: Discounts and rewards via employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

Equal Opportunity

Marshall Motor Group is an equal opportunity employer and does not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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