Service Advisor

Confidential; Carlisle; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave incl bank hols

Pension scheme

Life assurance

Vehicle purchase scheme

Discounts on service, bodyshop & parts

Cycle to Work scheme

Perks at Work access

Volunteer day

Job summary

Confidential, a franchised motor dealership near Carlisle, seeks an experienced Service Advisor to join the aftersales team. 42.5 hours weekly with a Mon-Fri 9am-6pm schedule and1 in 2 Saturdays 8am-1pm. Salary from £29,879 DOE plus bonus and excellent benefits.

You will bridge customers and the workshop, ensuring top-quality service from booking to handover, with a focus on teamwork and career progression within the dealer group.

Qualifications

• A minimum of 1 year's main dealer Service Advisor experience
• Excellent communication and interpersonal skills
• Experience within a customer service or sales environment
• Drive, commitment and enthusiasm
• The ability to work as part of a team while taking ownership of customer relationships
• A proven track record of delivering outstanding customer service
• Residence within a commutable distance of Carlisle

Responsibilities

• Managing customer bookings and service enquiries
• Advising customers on maintenance and repair requirements
• Upselling additional work where appropriate
• Maintaining accurate records and handling confidential information
• Working to deadlines in a busy aftersales environment
• Delivering exceptional customer service at all times

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Ownership of relationships

Sales experience

Job description

Service Advisor

Franchised Motor Dealership - Carlisle

42.5 Hours per Week

Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm

Salary from 29,879 DOE + Bonus + Excellent Benefits

Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.

You’ll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.

The Role

As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.

Key responsibilities include:

• Managing customer bookings and service enquiries
• Advising customers on maintenance and repair requirements
• Upselling additional work where appropriate
• Maintaining accurate records and handling confidential information
• Working to deadlines in a busy aftersales environment
• Delivering exceptional customer service at all times

We are looking for someone who can demonstrate:

• A minimum of 1 year's main dealer Service Advisor experience
• Excellent communication and interpersonal skills
• Experience within a customer service or sales environment
• Drive, commitment and enthusiasm
• The ability to work as part of a team while taking ownership of customer relationships
• A proven track record of delivering outstanding customer service
• Residence within a commutable distance of Carlisle

Salary & Bonus

• Starting salary from 29,879 depending on experience
• Performance-related bonus scheme

Benefits

• Industry-leading package
• 33 days annual leave
• including bank holidays
• Annual leave purchase and sale scheme
• Pension scheme and life assurance
• Vehicle purchase scheme
• Discounts on service, bodyshop and parts
• One paid volunteer day per year for a charity of your choice
• Cycle to Work scheme
• Access to the Perks at Work discount platform

Training & Development

• Comprehensive training and development programme
• Residential induction academy
• Genuine career progression opportunities within a major dealer group
• Long-term job security and support from an experienced management team