Service Advisor

Lookers Motor Group Limited; Carlisle; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor in Carlisle, where you will deliver premium customer service for vehicle servicing and repairs. This role involves managing warranty claims, scheduling appointments, and providing expert advice to customers. With a competitive salary and bonus structure, this is an excellent opportunity for those passionate about customer service in the automotive industry.

Benefits

Competitive salary

Uncapped Service Bonus

Training and development opportunities

Inclusive workplace culture

Qualifications

• Experience as a service administrator from a leading automotive dealer is desirable.
• Technical knowledge is an advantage.

Responsibilities

• Processing warranty claims and booking services.
• Maintaining accurate customer records and liaising with customers.
• Advising customers about warranty cover and upselling parts.

Skills

Communication

Teamwork

Organization

Time Management

Customer Service

Tools

Kerridge

ADP

Job description

Join us to apply for the Service Advisor role at Lookers Motor Group Limited.

Job Details

• Location: Carlisle Nissan / Renault
• Department: Service
• Salary: Up to £36,000 OTE per annum, including basic up to £30,000
• Hours: 42 hours per week, Monday to Friday 08:30 to 17:30, and 1 in 4 Saturdays 08:00 to 12:00

About The Role

Lookers Carlisle Nissan / Renault is recruiting a Service Advisor to join our Service Team. The role involves providing a personalized, premium experience to customers for servicing, MOT, and repairs, demonstrating knowledge and expertise to assist customers in making informed decisions about their vehicle servicing.

Responsibilities include processing warranty claims, booking services and MOTs, maintaining accurate customer records, and liaising with customers face-to-face, over the phone, and via email. We seek someone with a customer service or admin background who is passionate about delivering excellent service.

Key Responsibilities

• Advising customers about warranty cover and upselling parts/accessories
• Organizing and scheduling appointments with the Aftersales department
• Maintaining accurate customer records and updating systems
• Preparing warranty claim forms and supporting materials
• Maximizing manufacturer warranty returns and managing related paperwork
• Reviewing warranty reports to identify improvements
• Keeping detailed records of warranty submissions and credits
• Performing ad-hoc admin tasks as assigned

Skills & Competencies

• Exceptional communication skills with a customer-first approach
• Strong teamwork, organization, and time management skills
• Ability to work in a fast-paced, target-driven environment
• Experience as a service administrator from a leading automotive dealer is desirable; technical knowledge is an advantage
• Energetic, personable, with a passion for delivering first-class customer service
• Experience with Kerridge / ADP and other dealer systems is beneficial

What We Offer

• Competitive salary up to £30,000 basic plus an uncapped Service Bonus of £6,000
• Training and development opportunities
• Inclusive and supportive workplace culture

Why Join Lookers?

We invest in our people, offering professional growth, working with industry-leading brands, and delivering exceptional service. Apply today to advance your career with us!

About Us

We are a top UK automotive retailer representing 32 manufacturer brands across over 150 dealerships. We value our employees and offer competitive salaries, generous leave, enhanced family leave policies, and various wellbeing benefits.

We are an equal opportunities employer committed to a discrimination-free, inclusive environment. Employment checks will include verifying employment history, address, credit, criminal record, and driver’s license where applicable.