Service Advisor

Lookers; Carlisle, Dacorum; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is looking for a passionate Service Advisor to join their dynamic team. This role is crucial in providing a premium customer experience, ensuring that clients receive personalized service for their vehicle needs. You will engage with customers, manage warranty claims, and maintain accurate records, all while working in a supportive environment that fosters professional growth. If you thrive in a fast-paced setting and enjoy delivering first-class service, this opportunity is perfect for you. Join a company that values its people and promotes a culture of excellence and well-being.

Benefits

Comprehensive training and development opportunities

Generous annual leave allowance

Enhanced maternity and paternity leave

Critical illness cover and life assurance

Techscheme for latest tech

Employee assistance programme

Access to 24/7 GP services

Qualifications

• Exceptional communication skills with a customer-first approach.
• Service administrator experience gained from a leading automotive dealer is desirable.

Responsibilities

• Advising customers about warranty cover and upselling additional parts.
• Maintaining accurate customer records and updating systems.
• Processing warranty claims and preparing claim forms.

Skills

Communication Skills

Teamwork

Organization

Time Management

Customer Service

Service Administrator Experience

Technical Knowledge

Tools

Kerridge

ADP

Job description

OTE

Overview

Job Vacancy: Service Advisor

• Location:Carlisle Nissan / Renault
• Department:Service
• Salary:Up to £36,000 OTE per annum, including basic up to £30,000
• Hours: 42 hours per week, between Monday to Friday 08:30 to 17:30 and 1 in 4 Saturdays 08:00 to 12:00

About the Role

Lookers Carlisle Nissan / Renault are recruiting for a Service Advisor to join our Service Team. Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to demonstrate their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle.

This role is fundamental within our Aftersales department! Day-to-day you’ll be responsible for processing warranty claims, booking Services and MOTs, ensuring all customer records are accurate and liaising with customers face-to-face, over the phone and via email. We are looking for an individual with a customer service or admin background “serviced” to perfection!

If you're passionate about customer service and thrive on representing an innovative brand, this role is made for you. You’ll be part of a close-knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!

Key Responsibilities

• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• Examine completed warranty repair orders and preparing claim forms & supporting material
• Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Dealership, manufacturer, and customer
• Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
• Ad-hoc administration tasks as given from the Aftersales Manager

Skills & Competencies

• Exceptionalcommunication skills, with a customer-first approach
• Strongteamworking abilities, alongside effectiveorganisation and time management
• Confidence working in afast-paced, target-driven environment
• Serviceadministrator experiencegained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
• You’ll be energetic, have awarm personalityand a real passion for delivering afirst-class customer experience
• Previous experienceusingKerridge / ADPwould be an advantage, as well as havingknowledge of other essential dealer systems.

What We Offer

• Competitive salaryof up to £30,000 basic, plus Service Bonus of £6,000 (uncapped)
• Comprehensivetraining and development opportunities, with room to grow within Lookers
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career?Apply todayand let’s achieve great things together!

About Us

We are one of the top automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our mostvaluable asset. We value the commitment they make to the business which is why weare continually working toprovide a market leading rewards and benefits package.

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employeeassistance programme and free access toSmart Healthgiving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive adriver's licence checkwill also be carried out.