Service Advisor

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an established industry player as a Service Advisor in Newcastle! This role offers a fantastic opportunity to work within a dynamic Aftersales Team, where your passion for customer service will shine. You'll be responsible for scheduling services, advising customers, and ensuring a smooth service experience. With ongoing training and potential for progression, this position is perfect for those looking to grow in the automotive sector. If you have a warm personality and excellent communication skills, we want to hear from you!

Qualifications

• Experience in a similar automotive role is preferred.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Managing a high volume of customer queries daily.

Skills

Customer Service

Communication Skills

Teamwork

Technical Information Explanation

Tools

Kerridge

ADP Systems

Job description

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Hours: 42; Monday - Friday 08:00-18:00; plus alternate Saturdays on a Rota (08:00-13:00)

Join Lookers Skoda Kia Newcastle as a Service Advisor

Lookers Skoda Kia Newcastle is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, and our enthusiastic Service Manager.

As a Service Advisor at Skoda Kia, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression within Lookers!

Responsibilities

• Booking MOTs, services, and other repair work for customers
• Advising customers about warranty cover and upselling parts/accessories that benefit the customer
• Liaising with the Aftersales department to organize and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, including telephone calls and online booking queries
• Informing customers of turnaround times and maintaining effective communication during the service process
• Maintaining accurate customer records and updating systems accordingly

Qualifications

Whether you're an experienced Service Advisor or new to the role, we would love to hear from you!

Ideal candidates will have heaps of energy, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills, the ability to build rapport, and explaining technical information clearly are essential. Experience with Kerridge / ADP systems or similar dealer systems is advantageous.

You should be a team player who can also work independently using your own initiative. Experience in a similar automotive role with a passion for cars and customer service is preferred.

If your skills and experience match our requirements, please apply.