Service Advisor

Perfect Placement UK Ltd; Bolton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £32,000

Training and development

Career progression

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a multi-franchise dealership in Bolton. You will be the main point of contact for customers, managing service paperwork and updating clients on repair status.

This role offers a competitive salary and a clear path for career development within a reputable automotive group. You will work with a supportive team and have opportunities for ongoing training.

Qualifications

• Experience in a service advisor or similar customer-facing role in motor trade.
• Strong computer literacy and organisational skills.
• Excellent communication and interpersonal skills.
• Passion for delivering excellent customer service.
• Ability to work under pressure and maintain high attention to detail.

Responsibilities

• Act as the primary point of contact for customers, ensuring high levels of customer satisfaction.
• Manage all paperwork related to vehicle servicing and repairs efficiently.
• Keep customers informed about the status of their vehicles throughout the service process.
• Handle payments and follow-up appointments promptly.
• Maintain cleanliness and organisation within the service department.
• Communicate effectively with workshop colleagues to ensure timely service delivery.
• Uphold the dealership's professional standards at all times.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Tools

MS Office

Job description

We are seeking an experienced Service Advisor to join a reputable multi-franchise dealership located in Bolton.

The Service Advisor role is essential in delivering exceptional customer service and maintaining a seamless communication flow between clients and the workshop. This is an excellent opportunity for a dedicated Service Advisor aiming to develop their career within a well-established automotive business.

Benefits

• Competitive basic salary between £25,500 and £28,000, depending on experience.
• OTE up to £32,000 with uncapped bonus potential.
• Excellent training and ongoing development opportunities.
• Career advancement within a supportive and friendly team.
• Company benefits and a positive working environment.

Duties

• Act as the primary point of contact for customers, ensuring high levels of customer satisfaction.
• Manage all paperwork related to vehicle servicing and repairs efficiently.
• Keep customers informed about the status of their vehicles throughout the service process.
• Handle payments and follow-up appointments promptly.
• Maintain cleanliness and organisation within the service department.
• Communicate effectively with workshop colleagues to ensure timely service delivery.
• Uphold the dealership's professional standards at all times.

Requirements

• Previous experience as a Service Advisor or in a similar customer-facing role within the motor trade.
• Strong computer literacy and organisational skills.
• Excellent communication and interpersonal skills.
• A passion for delivering excellent customer service.
• Ability to work under pressure and maintain high attention to detail.
• Problem-solving skills and a professional approach.

If you are committed to delivering outstanding customer service and want to progress your career as a Service Advisor, this opportunity is ideal for you.