Service Advisor

Allscreens Nationwide Ltd; Bognor Regis; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Career progression opportunities

Pinnacle DMS training

Regular weekday hours (08:30–17:30)

Friendly team environment

Job summary

Allscreens Nationwide Ltd in Bognor Regis is seeking an experienced Service Advisor to join a reputable main dealership. You will greet customers, book services, and coordinate with technicians to keep vehicle progress on track.

In return, you’ll enjoy regular hours, ongoing Pinnacle DMS training, and clear pathways for career development within a supportive, family-owned business.

Qualifications

• Experience as Service Advisor or Parts Advisor in motor trade.
• Strong customer-facing and professional attitude.
• Good organisational and communication skills.
• Basic automotive knowledge related to parts and repairs.
• Proficiency in dealership software (e.g., Pinnacle DMS).

Responsibilities

• Greet customers professionally and assist with service bookings.
• Manage parts enquiries and ensure accurate parts ordering.
• Liaise with technicians and service team to coordinate vehicle repairs.
• Provide service updates and advice on vehicle progress.
• Maintain accurate records of customer interactions, invoices, and parts orders.
• Ensure efficient information flow between customers and workshop to enhance satisfaction.

Skills

Customer-facing skills

Organisational skills

Communication skills

Basic automotive knowledge

Tools

Pinnacle DMS

Parts management systems

Job description

We are currently seeking an experienced Service Advisor to join our client's reputable main dealership in Bognor Regis, West Sussex. This is a fantastic opportunity for a dedicated automotive professional to work within a well-established, family-owned business that values customer service and staff development.

Our client, one of the UK’s leading family-owned car retailers with decades of industry experience, offers a supportive environment and opportunities for career progression. The Service Advisor role is integral to delivering exceptional customer experiences and maintaining high standards in service delivery at their Bognor Regis location.

Benefits for the successful Service Advisor:

• Competitive basic salary with OTE up to £32,000
• Regular weekday working hours, Monday to Friday, 08:30am - 17:30pm
• Opportunities for career development and progression within a growing company
• Friendly and supportive team environment
• Training provided on systems including Pinnacle DMS

Duties:

• Greet customers professionally and assist with service bookings
• Manage parts enquiries and ensure accurate parts ordering
• Liaise with technicians and service team to coordinate vehicle repairs
• Provide service updates and advice regarding vehicle progress
• Maintain accurate records of customer interactions, invoices, and parts orders
• Ensure an efficient flow of information between customers and the workshop to enhance customer satisfaction

Requirements for the Service Advisor position include:

• Previous experience as a Service Advisor or Parts Advisor in a motor trade environment
• Strong customer-facing skills and professional attitude
• Good organisational and communication skills
• Basic automotive knowledge, particularly regarding parts and repairs
• Proficiency in relevant dealership software (e.g., parts management systems)
• Customer-focused mindset with the ability to work efficiently in a fast-paced environment

If you are passionate about delivering excellent customer service and seeking a Service Advisor position in Bognor Regis, this is an excellent opportunity to develop your career within a reputable dealership.