Service Advisor

Waylands Automotive Limited; Bicester; On-site; GBP 30,000 - 35,000; Full time

Job summary

An independent, family-owned car dealership seeks a proactive Service Advisor for their Bicester branch. This role involves liaising with customers and technicians, ensuring outstanding service and satisfaction. With a competitive salary and opportunities for training and career progression, this position is perfect for those who thrive in customer-focused environments. Join a team that values diversity and has earned accolades for its commitment to quality service. If you're passionate about delivering exceptional customer experiences, this is the role for you!

Benefits

31 days holiday including Bank Holidays

Discounted vehicle parts and servicing

Access to employee support programs

Opportunities for training and career progression

Contributory pension scheme

Qualifications

• Experience as a Service Advisor preferred but not essential.
• Ability to maintain positive relationships with customers.

Responsibilities

• Act as a liaison between customers and service technicians.
• Schedule appointments and provide vehicle status updates.
• Collaborate with technicians to ensure timely vehicle readiness.

Skills

Customer Service

Communication

Active Listening

Time Management

Education

Customer Service Experience

Full UK Driving Licence

Job description

If so, you could be just who we at Waylands Automotive are looking for!

We’re currently seeking a Service Advisor for our Kia franchise at our Bicester branch. This position is initially a maternity cover for 12 months, with the potential to become permanent. The role involves acting as the liaison between customers and service technicians, representing the business when customers arrive for service and repairs. Responsibilities include greeting customers, listening to their requests, scheduling appointments, estimating costs, and conducting inspections. Our Service Advisors work closely with customers to understand vehicle issues, determine repair timelines, and communicate concerns to technicians with accurate descriptions.

Duties will include:

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships to encourage repeat business.
• Scheduling and booking appointments, vehicle drop-offs, and pickups via online systems, phone, and in person, using our in-house and manufacturer systems.
• Providing updates to customers about their vehicle status.
• Collaborating with technicians to ensure vehicles are ready on time.

About You:

• You are an active listener and an excellent communicator.
• You maintain a positive attitude with customers.
• You take ownership of your role and are proactive.
• You derive satisfaction from delivering outstanding customer service.
• You can work effectively to deadlines.
• You possess a full UK driving licence.
• Experience as a Service Advisor is preferred but not essential; training can be provided for candidates with customer service experience.

Salary, Hours, and Benefits:

• Set rota including some Saturday mornings, approximately 45 hours per week.
• Basic salary of £30,000 plus bonuses.
• 31 days holiday per year, including Bank Holidays, some of which you may need to work.
• Access to benefits platform with employee support programs.
• Discounted vehicle parts and servicing rates.
• Opportunities for training and career progression.
• Contributory pension scheme for eligible staff.

Why Waylands?

Waylands is an independent, family-owned car dealership. Our core value, “our people are at the heart of our success,” was recently demonstrated when we won the AM Dealer Group of the Year award for the sixth consecutive year.

Our commitment to high-quality service and pride in our company have earned us a strong reputation built over many years of dedication.

We value diversity and welcome applicants from various backgrounds, believing diverse perspectives strengthen our team. If interested, we look forward to your application.

Ref: SAVB

Closing Date: 30/05/2025

Location: Waylands Kia Bicester