Automotive Service Advisor (Stratford)

Stricklands; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Advisor to enhance customer service in Stratford. This role involves engaging with customers, scheduling appointments, and providing expert recommendations on vehicle maintenance. Join a supportive and collaborative team where your automotive expertise meets a commitment to customer satisfaction. Enjoy competitive compensation, professional growth opportunities, and a range of benefits in a reputable dealership. If you are passionate about automotive service and customer care, this is the perfect opportunity for you.

Benefits

Company events

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Store discount

Qualifications

• Previous experience as an Automotive Service Advisor is essential.
• Solid understanding of automotive services and maintenance practices.

Responsibilities

• Engage with customers to understand their vehicle concerns.
• Schedule service appointments and coordinate with technicians.
• Explain recommended services and upsell additional options.

Skills

Customer Service Skills

Automotive Knowledge

Communication Skills

Job description

Job description

Exciting Opportunity for Automotive Service Advisor in Stratford , ON!

Are you a reliable, enthusiastic, and knowledgeable individual with a passion for automotive service and exceptional customer care? Join our team at a leading dealership in the heart of Stratford, ON, as we seek a dynamic Automotive Service Advisor to enhance our customer service experience.

Key Responsibilities:

• Customer Interaction: Engage with customers to understand their vehicle concerns and provide clear, detailed service recommendations.
• Scheduling and Coordination: Efficiently schedule service appointments, coordinate with service technicians, and keep customers informed of their vehicle's status.
• Customer Education: Explain recommended services, maintenance schedules, and the benefits of routine vehicle care with professionalism and expertise.
• Upselling and Promotions: Inform customers about available promotions, service packages, and additional services, maximizing customer value through relevant upselling.

Requirements:

• Experience: Previous experience as an Automotive Service Advisor is essential.
• Customer Service Skills: Excellent communication and interpersonal skills to ensure a positive customer service experience.
• Industry Knowledge: Solid understanding of automotive services and maintenance practices.
• Background Check: Successful applicants must undergo a background check.
• Driver's Abstract: A clean driver's abstract must be provided as part of the hiring process.

Location:

Stratford, ON

What We Offer:

• Competitive compensation and benefits.
• Professional growth opportunities within a reputable dealership.
• Supportive and collaborative work environment.

How to Apply:

If you are a qualified and dedicated individual ready to contribute to a team that values excellence in customer service, please submit your resume today. Join us, where your automotive expertise meets a commitment to customer satisfaction!

Driving Excellence, Delivering Quality Service!

We are an equal opportunity employer and strive to provide reasonable accommodation for any applicant, as requested during the hiring process. As such we endeavor to ensure that its hiring process meets the needs of all persons with disabilities as per AODA requirements.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• service advisor: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person