Service Advisor

Perfect Placement; Bicester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-run automotive dealership in Bicester is seeking a high-performing Service Advisor to support their busy Service Department. The ideal candidate will have relevant experience and possess excellent customer service skills. The position offers a salary up to £32,000 with performance-related bonuses and additional benefits including 30 days of annual leave and extensive training. Candidates must be comfortable upselling services and using dealership software. Interested applicants should contact Sarena Abbott for more details.

Benefits

Up to £32,000 salary

Performance-related bonus

30 days annual leave

Manufacturer-accredited training

Company pension

Tool insurance

Referral bonus

Cycle-to-work scheme

Staff purchase discounts

Qualifications

• Working experience within a Service Advisor role.
• Ability to upsell on service work and service plans.
• Customer focused with excellent communication skills.

Responsibilities

• Communicate with customers about service and repair work.
• Produce job cards on in-house computer systems.
• Prepare and complete invoices.

Skills

Customer focused

Excellent communication

Upselling service work

Familiarity with Motor Dealership Database Software

Job description

Role Overview

We are currently advertising on behalf of a family‑run automotive commercial vehicle dealer group who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Bicester area. Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Up to £28-32,000 annual starting salary (negotiable pending experience).
• Performance‑related bonus providing additional earnings of up to £4,000 per annum.
• Optional overtime paid at an enhanced rate of time and a half.
• 30 days annual leave (including bank holidays), a holiday purchase scheme, and your holiday allowance increasing over the length of service.
• Access to full manufacturer‑accredited training/development.
• Company benefits include a competitive employer pension, tool insurance, paternity pay, referral bonus, cycle‑to‑work scheme, and staff purchase discounts.
• Opportunity to work with an award‑winning family‑run business operating for over 50 years.
• Working hours are 42.5 hours per week, Monday to Friday, with 1 in 3 Saturdays, 8:00 am‑12:00 pm.

For your hard work, our client is offering a salary of up to £32,000 with OTE of circa £36,000.

Requirements

• A working experience within a Service Advisor role.
• The ability to upsell on service work and service plans.
• Customer focused and an excellent communicator.
• Familiarity with using Motor Dealership Database Software.

Duties

• Professionally communicate with customers about service and repair work required on their vehicle.
• Produce Job Cards on in‑house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs of repairs and timescales of work due to be completed.
• Other ad‑hoc duties as the role requires.

To apply for this Service Advisor position, please forward your CV to Sarena Abbott, quoting the job reference number or call our office for a chat about this position.

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