Service Advisor

Sammy Mellon and Sons Limited; Bangor; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Company pension

Company car after probation

Job summary

Sammy Mellon and Sons Limited in Bangor is seeking a Service Advisor to deliver outstanding customer service in our automotive service department. You will greet customers, explain services and schedule appointments, coordinating with technicians to ensure timely completion of work.

The role emphasizes strong cash handling, upselling, and maintaining a clean, organised service area, with a focus on professional, friendly customer interactions.

Qualifications

• Strong customer service skills and professional demeanor.
• Experience in cash handling procedures.
• Ability to upsell services effectively.

Responsibilities

• Greet customers and assist with their service needs.
• Provide accurate information on available services and products.
• Schedule service appointments and manage bookings efficiently.
• Coordinate with technicians to ensure timely completion of work.
• Handle cash transactions and process payments securely.
• Upsell additional services or products where appropriate.
• Maintain a clean and organised service area.

Skills

Customer service

Cash handling

Upselling

Job description

We are seeking a dedicated experienced Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and support within our automotive service department.

Duties

• Greet customers and assist with their service needs
• Provide accurate information on available services and products
• Schedule service appointments and manage bookings efficiently
• Communicate with technicians to ensure timely completion of work
• Handle cash transactions and process payments securely
• Upsell additional services or products where appropriate
• Maintain a clean and organised service area

Qualifications

• Strong customer service skills with a friendly and professional manner
• Experience in cash handling procedures
• Ability to upsell services effectively
• Company Pension
• Opportunity of potential company car after probationary period
• Salary will be reviewed depending on experience