Service Advisor

Kemp Recruitment Ltd; Banbury; On-site; GBP 15,000 - 22,000; Full time

Job summary

Kemp Recruitment Ltd is currently seeking an experienced Service Advisor for a temporary maternity cover role in Banbury. The position involves delivering excellent customer service, coordinating workshop activities and overseeing day-to-day service operations.

The role is Monday to Friday, 7:00am - 3:30pm, with pay from £13.46 per hour. It offers a temporary maternity cover contract with the opportunity to work for a reputable commercial vehicle company.

Qualifications

• Experience in a Service Advisor or similar customer-facing role preferred.
• Strong communication and customer service skills essential.
• Excellent organisational and administrative abilities required.
• Ability to prioritise workloads and work independently.
• Confident using computer systems and processing job cards.
• Experience in automotive or commercial vehicle industry advantageous.

Responsibilities

• Greet customers professionally and create a welcoming environment.
• Handle day-to-day administrative tasks efficiently.
• Plan, schedule and coordinate workshop jobs.
• Create and process job cards, checking progress of work.
• Check customer account details and obtain authorisations as needed.
• Provide customers with regular updates on vehicle repairs and servicing.
• Agree timescales for additional work and ensure completion.
• Manage daily responsibilities with initiative.

Skills

Strong communication

Customer service

Organisational skills

Administrative skills

Prioritisation

Computer systems

Tools

CRM systems

Job card processing

Job description

Service Advisor - Temporary (Maternity Cover)

I am currently recruiting for an experienced Service Advisor to join a well-established commercial vehicle company based in Banbury on a temporary maternity cover contract.

The successful candidate will be responsible for providing excellent customer service, coordinating workshop activities and ensuring the smooth running of daily service operations.

Working Hours & Benefits

• Monday to Friday, 7:00am - 3:30pm.
• Pay from £13.46 per hour.
• Temporary maternity cover contract.
• Opportunity to work for a reputable commercial vehicle company.

Key Responsibilities

• Meet and greet customers in a professional and friendly manner.
• Handle day-to-day administrative tasks efficiently.
• Plan, schedule and coordinate workshop jobs.
• Create and process job cards, checking existing work in progress.
• Check customer account details, available credit and obtain relevant authorisations.
• Provide customers with regular updates on vehicle repairs and servicing.
• Agree timescales for additional or unscheduled work and ensure completion.
• Work independently, using initiative to manage daily responsibilities.

Requirements

• Previous experience in a Service Advisor or similar customer-facing role preferred.
• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• Ability to prioritise workloads and work independently.
• Confident using computer systems and processing job cards.
• Experience within the automotive or commercial vehicle industry would be advantageous.