Motor Trade Service Advisor

Tru Talent; West of England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

33 Days holiday

Life Assurance worth over £60,000

Training and development opportunities

Pension scheme

Employee support and wellbeing servizi

Career progression within a growing bu

Job summary

INDBS is seeking an experienced Service Advisor to join a busy automotive service operation in Avonmouth, Bristol. The role involves meeting customers, booking in services, and coordinating with the workshop to ensure smooth updates and completed work.

The ideal candidate has proven Service Advisor experience in a main dealer or similar setting, excellent communication skills, and strong IT proficiency to navigate internal systems.

Qualifications

• Experience as a Service Advisor in a main dealer or similar environment.
• Strong communication and interpersonal skills.
• Good IT skills and familiarity with internal systems.
• Attention to detail and ability to multitask.

Responsibilities

• Be the first point of contact for customers in the service department.
• Book vehicles in for service, repair and maintenance.
• Liaise with workshop staff to relay updates clearly.
• Handle customer queries and complaints professionally.
• Raise job cards and invoices accurately.
• Maintain high levels of customer satisfaction through excellent service.

Skills

Service Advisor experience

Automotive industry

Customer service

IT literacy

Job description

Service Advisor

Location: Bristol

Salary: £32,000 per annum

Hours: Monday to Friday / 40h week

Benefits

• 33 Days holiday
• Life Assurance worth over £60,000
• Training and development opportunities
• Pension scheme
• Employee support and wellbeing services
• Career progression within a growing business

We're looking for an experienced Service Advisor / Automotive Service Advisor to join a busy commercial vehicle operation in Avonmouth. This is a fantastic opportunity to be part of a customer-focused team, where your communication and organisational skills will be highly valued.

Key Responsibilities of a Service Advisor / Automotive Customer Service Advisor

• Act as the first point of contact for customers in the service department
• Book in vehicles for service, repair, and maintenance
• Liaise with workshop staff to ensure updates are communicated clearly
• Handle customer queries and complaints professionally
• Raise job cards and invoices accurately
• Maintain high levels of customer satisfaction through excellent service

Skills and Qualifications for a Service Advisor / Automotive Customer Service Advisor

• Previous experience in a Service Advisor in a Main Dealer
• Excellent communication and interpersonal skills
• Good IT skills and the ability to use internal systems
• Strong attention to detail and ability to multitask
• Experience working within an automotive or commercial vehicle environment
• Knowledge of vehicle service processes

If you're a confident and professional Service Advisor ready for your next career move, this could be the perfect fit.

INDBS