Service Advisor

Allscreens Nationwide Ltd; Abingdon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

40-hour week

Holiday entitlement enhancements

Rewards platform discounts

Staff bike/parts/merch discounts

Manufacturer-approved training

Life assurance

Shared parental leave

Dealership competitions

Brand exposure

Job summary

Allscreens Nationwide Ltd on behalf of a franchise-approved motorcycle dealership in Abingdon is seeking a dedicated motorcycle Service Advisor. You will be the face of the aftersales team, delivering exceptional customer service and supporting dealership growth.

Responsibilities include promoting services, advising on maintenance and merchandise, and processing payments and warranty claims while building lasting customer relationships. Training and benefits accompany this role.

Qualifications

• Proven experience in customer service, ideally within automotive or motorcycle sector.
• Strong organisational skills and focus on performance targets.
• Excellent communication and interpersonal abilities.

Responsibilities

• Promote and endorse the dealership’s aftersales services to customers.
• Provide expert advice on motorcycle maintenance, repairs, and merchandise.
• Manage customer walk-ins and ensure high service standards.
• Process payments, invoices, and warranty claims efficiently.
• Maintain stock levels and prepare parts for workshop jobs.
• Support sales of clothing, accessories, and merchandise.
• Build relationships to encourage repeat business and referrals.
• Collaborate with the Service Manager to meet targets.

Skills

Customer service

Organisational skills

Communication

Motorcycle knowledge

Teamwork

Job description

We are seeking a dedicated motorcycle Service Advisor on behalf of our client, a franchise-approved motorcycle dealership based in Abingdon. The motorcycle Service Advisor role offers a dynamic opportunity to work with renowned motorcycle brands within a reputable dealership environment. As a motorcycle Service Advisor, you will be the face of the aftersales team, delivering exceptional customer service and supporting the dealership’s growth.

• - Negotiable starting salary with performance bonuses, producing on-target earnings of approximately £33,000 per annum
• - 40-hour working week, Monday to Friday
• - Enhanced holiday entitlement and bank holiday enhancements
• - Access to an online rewards platform offering discounts across multiple retailers
• - Staff purchase discounts on bikes, parts, servicing, and motorcycle clothing
• - Full manufacturer-approved training
• - Additional company benefits including life assurance, shared parental leave, and entry into dealership competitions
• - Rare opportunity to work with iconic motorcycle brands

Duties of a Service Advisor:

• - Promote and endorse the dealership’s aftersales services to customers
• - Provide expert advice and assistance on motorcycle maintenance, repairs, and merchandise
• - Manage customer walk-ins professionally, ensuring high standards of service and satisfaction
• - Process payments, invoices, and warranty claims efficiently
• - Maintain accurate stock levels, ensuring parts are correctly stored, pre-picked, and ready for workshop jobs
• - Support the sale of motorcycle clothing, accessories, and merchandise
• - Build strong customer relationships, encouraging repeat business and referrals
• - Collaborate with the Service Manager and team to meet and exceed targets and performance standards

Requirements of a Service Advisor:

• - Proven experience in customer service, ideally within the automotive or motorcycle industry
• - Strong organisational skills and a focus on achieving performance targets
• - Excellent communication and interpersonal skills
• - Passion for motorcycles, with knowledge of high-end brands preferred
• - A valid UK motorcycle licence with minimal points is highly desirable but not essential if you have a strong passion for motorcycles
• - Ability to work as part of a team and handle multiple customer needs simultaneously

This is an excellent opportunity for a motivated motorcycle Service Advisor to develop their career within a well-established dealership. Our client values commitment and professionalism, offering an environment that supports career growth and awards your efforts.