Service Administrator - FTC 12 Months

Dimplex; Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Health Cash Plan

Cycle to Work Scheme

Employee Discount

Values Award

Holidays

Job summary

Glen Dimplex Group is seeking a Service Administrator on a 12-month fixed-term contract to provide essential admin support to the service operation in Poole. You will ensure accurate job reporting, data collection, record management and customer service administration.

Key duties include reviewing engineers' reports, managing certifications, warranty tracking, invoicing via SAP and maintaining CRM/service management records, with a focus on data integrity and timely KPI reporting.

Qualifications

• Previous administration experience.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• GCSE English and Mathematics.
• Previous SAP experience beneficial
• Experience with CRM or service management systems preferred.

Responsibilities

• Process and review service engineers' job reports for accuracy and completion.
• Collate and manage the service certification from engineers to client including all report formatting.
• Maintain the warranty work tracking including parts return, testing and reporting.
• Complete basic quotation and invoicing using SAP
• Maintain service records within CRM and service management systems.
• Collect, validate and maintain operational data and KPI information.
• Produce weekly and monthly service performance reports.
• Handle customer and engineer enquiries via phone and email.
• Support service scheduling and appointment administration.
• Prepare correspondence, presentations and departmental documentation.
• Manage filing systems and undertake general office administration duties.

Skills

Organisational skills

Time management

Communication

Attention to detail

MS Office

Education

GCSE English and Mathematics

Tools

Excel

Word

Outlook

SAP

CRM systems

Job description

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Service Administrator - FTC 12 Months

Reference: SEP20260794

Expiry date: 22:59, Thu, 15th Oct 2026

Location: Poole

Salary: Competitive

Benefits:

• Pension
• Health Cash Plan
• Cycle to Work Scheme
• Employee Discount
• Values Award
• Holidays

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

The After Sales Service Administrator will provide essential administrative support to the service operation, ensuring accurate job reporting, data collection, record management, and customer service administration.

Key Accountabilities

• Process and review service engineers' job reports for accuracy and completion.
• Collate and manage the service certification from engineers to client including all report formatting.
• Maintain the warranty work tracking including parts return, testing and reporting.
• Complete basic quotation and invoicing using SAP
• Maintain service records within CRM and service management systems.
• Collect, validate and maintain operational data and KPI information.
• Produce weekly and monthly service performance reports.
• Handle customer and engineer enquiries via phone and email.
• Support service scheduling and appointment administration.
• Prepare correspondence, presentations and departmental documentation.
• Manage filing systems and undertake general office administration duties.
• Previous administration experience.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Excellent communication and attention to detail.
• GCSE (or equivalent) in English and Mathematics.
• Previous SAP experience beneficial
• Experience with CRM or service management systems preferred.