Service Administrator

Personnel Solutions (Midlands) Limited; Cross Hands; On-site; GBP 18,000 - 30,000; Full time

Job summary

PS Limited in Cross Hands (SA14) is seeking an organised Service Administrator to join a busy service department. In this full-time role you will process invoices, manage the workshop diary, handle customer enquiries and coordinate MOT bookings, ensuring accurate administration and invoicing.

You will work 8am-5pm, Monday to Friday, in a fast-paced environment and support the workshop and service desk as needed.

Qualifications

• Has strong administration and organisational skills.
• Provides excellent customer service.
• Is confident communicating with customers over the phone and face-to-face.
• Can build strong working relationships with customers and colleagues.
• Is comfortable working in a busy, fast-paced environment.
• Can prioritise and manage several tasks at once.
• Is confident using Microsoft Office and learning new systems.
• Works well independently and as part of a team.

Responsibilities

• Processing and invoicing completed work orders.
• Checking job cards and supporting documentation for accuracy.
• Handling incoming telephone enquiries and providing excellent customer service.
• Liaising with customers and the workshop regarding ongoing work.
• Obtaining customer authorisations and purchase order numbers.
• Checking customer account and credit information.
• Planning and maintaining the workshop diary.
• Coordinating MOT bookings and communicating arrangements with customers.
• Meeting and greeting customers professionally.
• Arranging external/subcontracted work where required.
• Supporting the service desk during busy periods and holiday cover.
• Following up with customers regarding service work.
• Completing general administration duties for the department.

Skills

Administration skills

Organisation skills

Customer service

Telephone communication

Relationship building

Multi-tasking

Teamwork

Independent work

Tools

Microsoft Office

Job description

PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cross Hands, SA14

This is a varied role where you'll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced.

• 8am-5pm
• Monday to Friday
• up to £30k

Duties:

• Processing and invoicing completed work orders
• Checking job cards and supporting documentation for accuracy
• Handling incoming telephone enquiries and providing excellent customer service
• Liaising with customers and the workshop regarding ongoing work
• Obtaining customer authorisations and purchase order numbers
• Checking customer account and credit information
• Planning and maintaining the workshop diary
• Coordinating MOT bookings and communicating arrangements with customers
• Meeting and greeting customers professionally
• Arranging external/subcontracted work where required
• Supporting the service desk during busy periods and holiday cover
• Following up with customers regarding service work
• Completing general administration duties for the department

Requirements:

• Has strong administration and organisational skills
• Provides excellent customer service
• Is confident communicating with customers over the phone and face-to-face
• Can build strong working relationships with customers and colleagues
• Is comfortable working in a busy, fast-paced environment
• Can prioritise and manage several tasks at once
• Is confident using Microsoft Office and learning new systems
• Works well independently and as part of a team