Service Administrator - FTC 12 Months

Glen Dimplex Heating & Ventilation; Poole; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Glen Dimplex Heating & Ventilation in Poole seeks an After Sales Service Administrator to support service operations, ensure accurate reporting, data collection and customer service administration.

You will process engineers’ reports, manage warranties, and assist with quotations and invoicing using SAP while maintaining CRM records and KPI data.

Qualifications

• Successful applicant will have prior administration experience and strong organisational skills.
• 2+ years in similar role or reception/office admin is preferred.
• Experience with SAP and CRM systems is advantageous.

Responsibilities

• Process and review service engineers’ job reports for accuracy and completion.
• Collate and manage service certification from engineers to client.
• Maintain warranty work tracking including parts return, testing and reporting.
• Prepare quotations and invoicing using SAP.
• Maintain service records within CRM and service management systems.
• Collect, validate and maintain operational data and KPI information.
• Produce weekly and monthly service performance reports.
• Handle customer and engineer enquiries via phone and email.
• Support service scheduling and appointment administration.
• Prepare correspondence, presentations and departmental documentation.
• Manage filing systems and undertake general office administration duties.

Skills

Administrative experience

Organisational skills

Time management

Microsoft Office

Attention to detail

Communication

Education

GCSE English & Maths

Tools

SAP

CRM systems

Job description

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

The After Sales Service Administrator will provide essential administrative support to the service operation, ensuring accurate job reporting, data collection, record management, and customer service administration.

Key Accountabilities

• Process and review service engineers’ job reports for accuracy and completion.


• Collate and manage the service certification from engineers to client including all report formatting.


• Maintain the warranty work tracking including parts return, testing and reporting.


• Complete basic quotation and invoicing using SAP


• Maintain service records within CRM and service management systems.


• Collect, validate and maintain operational data and KPI information.


• Produce weekly and monthly service performance reports.


• Handle customer and engineer enquiries via phone and email.


• Support service scheduling and appointment administration.


• Prepare correspondence, presentations and departmental documentation.


• Manage filing systems and undertake general office administration duties.

Essential Criteria

• Previous administration experience.


• Strong organisational and time management skills.


• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.


• Excellent communication and attention to detail.


• GCSE (or equivalent) in English and Mathematics.

Desirable Criteria

• Previous SAP experience beneficial


• Experience with CRM or service management systems preferred.


• Business Administration qualifications are desirable.