Specification Sales Support Advisor

Dimplex; Southampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Health Cash Plan

Cycle to Work Scheme

Employee Discount

Values Award

Holidays

Job summary

Glen Dimplex Group is seeking a customer sales enquiries coordinator in Southampton to act as the first point of contact for product information and lead coordination across Dimplex brands.

You will capture enquiries, qualify opportunities, and coordinate with sales teams to maximise conversions while maintaining CRM data integrity and upholding ISO processes.

Qualifications

• Excellent communication and attention to detail are essential.
• Experience with CRM systems (Dynamics 365) is advantageous.
• Knowledge of HVAC products and building regulations is desirable.
• Experience with ERP systems (SAP or similar) is advantageous.
• Full UK Driving Licence is desirable.

Responsibilities

• Handle customer sales enquiries with product information and selection.
• Register new projects and update CRM (Dynamics 365) to support sales pipelines.
• Support enquiries requiring product selection for Dimplex heating and Xpelair systems.
• Carry out CRM database maintenance and cleansing to ensure data accuracy.
• Follow up marketing campaigns to develop leads into project opportunities.

Skills

Excellent communication

Strong written and verbal skills

Customer service mindset

Flexible attitude

Attention to detail

Education

Full UK Driving Licence

Tools

Dynamics 365 CRM

SAP ERP

Job description

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Reference: MAR20266937

Expiry date: 22:59, Thu, 15th Oct 2026

Location: Southampton

Salary: Competitive

Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well
as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is
part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation
solutions in all sectors in which we operate.

Main Purpose of Role

Point of contact for customer sales enquiries requiring assistance with product information and selection;
capturing these enquiries as leads and co-ordinating effectively within the business to generate and support
sales opportunities.

Key Accountabilities

• Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
• Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
• Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
• Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
• Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
• Carry out product sizing processes to ensure suitable product types are proposed.
• Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
• Assist external sales teams to maintain customer relationships, updating information where necessary.
• Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
• Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
• Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Skills, Knowledge and Experience

Essential Criteria

• Excellent communication skills to support customers and colleagues clearly and effectively
• Strong written and verbal skills

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• A commitment to continuous improvement (many training opportunities available)
• Excellent attention to detail
• Decision making through best practice
• Can do, customer focused attitude
• Flexible approach

Desirable Criteria

• Experience of using CRM System ideally Dynamics 365
• Knowledge of HVAC products, industry & building regulations
• Experience of using SAP or similar ERP systems
• Experience of operating within an ISO accredited structure
• Full UK Driving Licence