Service Administrator (EIS Receptionist) | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization is seeking an experienced receptionist/administrator to provide support for the Lewisham Community Mental Health Teams in Deptford. The role involves offering a comprehensive receptionist service, managing administrative tasks, and ensuring effective communication with patients and colleagues. Ideal candidates will be organized, proactive, and possess strong IT skills. This is an excellent opportunity to contribute to a vital service in a supportive environment.

Qualifications

• Previous experience in a receptionist or administrative role.
• Ability to prioritize workload effectively.
• A flexible approach to covering colleagues.

Responsibilities

• Provide effective reception and switchboard service.
• Ensure Reception area is organized and tidy.
• Assist in data entry and administrative tasks.

Skills

Excellent communication skills

Good IT skills

Organizational skills

Proactive approach

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

An exciting opportunity has arisen for an experienced, motivated and enthusiastic person to work as a receptionist/administrator to support the Lewisham Community Mental Health Teams located in Deptford (London Borough of Lewisham).

The post holder will be part of an administrative team, responsible for providing a comprehensive Receptionist service and administrative support to the multi-disciplinary clinical teams and working closely with the Business Manager to ensure administrative processes are operating effectively and efficiently to required standards. We are looking for a highly organized, efficient, flexible and proactive person with excellent communication skills to work in the busy Receptionist post, and who can balance work demands along with the changing needs of the service. The role requires the post holder to communicate with patients and visitors, and to develop collaborative working relationships with colleagues and external agencies.

The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Word, Excel and Outlook) to produce letters/documents. Other tasks include, but are not limited to, ordering of stationery, processing of post, scanning, photocopying, monitoring leaflet stocks and other tasks. You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.

Responsibilities

• Reception: To provide an effective and efficient reception and switchboard service, including dealing with telephone enquiries, taking accurate messages and passing them promptly to the appropriate member of the team. Deal with the public face-to-face in a courteous and kind manner and identify and inform the responsible professional worker as appropriate.
• Reception: To be responsible for opening the Reception/Switchboard at 9.00am and closing the Reception area at 5.00pm.
• Reception: To ensure the Reception/Waiting room/Interview rooms are organised and tidy at all times.
• Reception: To monitor supplies of patient information leaflets/posters in the Waiting Room and interview rooms, and produce copies of leaflets/posters as required.
• Reception: Deal sensitively with complaints from service users in accordance with South London and Maudsley NHS Foundation Trust policies and procedures.

• Administration: To be responsible for date stamping, scanning (patient information), and distributing all incoming and processing of all outgoing mail.
• Administration: To assist in providing a comprehensive administrative service to the multi-disciplinary teams, including copy typing, distribution of correspondence and reports, data inputting patient information, scanning documents and uploading to patient database, and photocopying.
• Administration: In liaison with the Business Manager, assist in establishing and maintaining efficient and effective administration systems to support the needs of the service, working with other members of the admin team as appropriate to achieve this.
• Administration: To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Trust and Social Services as required by the Business Manager/Service Manager.
• Administration: To assist in the booking of interpreters, taxis etc.

• Environment: To assist in reporting any maintenance issues to the Estates and Facilities Department, and liaise with any sub-contractors attending in response to building repairs or audits.
• Health and Safety: To support the service in its compliance with all Health and Safety checklists/audits, including environment and fire safety checklists, and panic alarming testing. To undertake training as a fire warden and undertake this function when trained.
• Service Requirements: To undertake any other duties as required for the service by the Business Manager or Team Leaders. To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the admin team during periods of sickness, annual leave as required by the Business Manager or Team Leaders. To deliver a high standard of customer care, representing the service and the overall Trust objectives and commitments, exercising diplomacy and professionalism, confidentiality and equality standards in accordance with all Trust policies.
• Staff Development: To attend regular supervision and annual appraisal meetings with the Business Manager. To participate in any training and developmental needs as required by the Business Manager. To complete all identified mandatory training and ensure this is kept up-to-date.

This advert closes on Monday 22 Sep 2025