Service Administrator

Survitec Group Ltd; Wirral; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days of holiday entitlement

Birthday day off

Cycle to Work Scheme

Pension Scheme

Life Assurance coverage up to 4xsalary

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition

Job summary

Survitec Group Ltd in Birkenhead, Wirral, is seeking a Service Administrator to join the Marine division on a permanent full-time basis. You will process customer orders, schedule technicians, coordinate resources, and ensure accurate invoicing while keeping customers informed throughout the service lifecycle.

You will build experience in a fast-paced, safety-focused environment and have opportunities to grow within the role, delivering high-quality service and support to customers.

Qualifications

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Experience with ERP platforms is desirable.

Responsibilities

• Record and process customer orders, including custom and special orders.
• Make calls to allocated customers as the main contact for queries/complaints about work in progress.
• Provide quotes for local business, ensuring standard pricing and terms are applied.
• Issue certificates promptly and update systems to support notifications for servicing.
• Respond to and resolve complex or escalated issues promptly.
• Plan and coordinate technicians for servicing, installation, maintenance and repairs.
• Create schedules/trip reports and send to clients as applicable.
• Communicate the service delivery plan reflecting available resources.
• Collaborate with stores colleagues and monitor stock levels to ensure work can be delivered; assist in stock takes.
• Maintain IFS system for Hire & Service Liferafts/Lifejackets and generate invoices; use CRM details as required.
• Other duties as assigned by the manager.

Skills

Customer service

Organisational skills

Communication

Multi-tasking

Tools

MS Office

ERP systems

Job description

Vacancy Title:Service Administrator

Vacancy Location: Birkenhead, Wirral

Engagement Type: Permanent, Full-Time

Your New Role

Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you!

Our Marine division in Birkenhead is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing - all while keeping customers informed every step of the way.

This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.

What You Can Expect from the Role

Key Responsibilities for the Service Administrator role include but are not limited to:

• You will record and process customer orders, including custom and special orders that may require additional resources for deliver
• Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
• Respond to and resolve complex or advanced issue escalations promptly and appropriately
• Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
• Schedules/trip reports once the servicing has been carried out and sending to client where applicable
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
• Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity
• To ensure the IFS system is maintained relating to Hire & Service Liferafts/Lifejackets and invoices generated as required Use & maintain all CRM details as required
• Other responsibilities can be assigned by manager and may vary

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career

The Experience, Qualifications and Skills You Will Have

Essential Criteria

• Previous administration experience, ideally within a service environment
• Proficient in Microsoft Office applications
• Strong organisational skills and keen attention to detail
• Self-motivated with the ability to manage multiple tasks independently
• Experience with ERP platforms is desirable

Who are Survitec and what do we do?

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.

Our 2,000 global colleagues are driven by our purpose - “We Exist to Protect Lives” - designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.

Why You Should Work for Us

• 33 days of holiday entitlement
• Additional day off to celebrate your birthday.
• Company Anniversary Holiday Benefit
• Gift card vouchers upon reaching 5 years of service.
• Cycle to Work Scheme.
• Excellent enhanced maternity & paternity package
• Life Assurance coverage up to 4 times your salary.
• Pension Scheme.
• Training & Professional Development.
• Employee Assistance Programme.
• Workplace Reward & Recognition scheme.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.