Marine Service Administrator – Scheduling & Customer Care

Survitec Group Ltd; Wirral; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days of holiday entitlement

Birthday day off

Cycle to Work Scheme

Pension Scheme

Life Assurance coverage up to 4xsalary

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition

Job summary

Survitec Group Ltd in Birkenhead, Wirral, is seeking a Service Administrator to join the Marine division on a permanent full-time basis. You will process customer orders, schedule technicians, coordinate resources, and ensure accurate invoicing while keeping customers informed throughout the service lifecycle.

You will build experience in a fast-paced, safety-focused environment and have opportunities to grow within the role, delivering high-quality service and support to customers.

Qualifications

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Experience with ERP platforms is desirable.

Responsibilities

• Record and process customer orders, including custom and special orders.
• Make calls to allocated customers as the main contact for queries/complaints about work in progress.
• Provide quotes for local business, ensuring standard pricing and terms are applied.
• Issue certificates promptly and update systems to support notifications for servicing.
• Respond to and resolve complex or escalated issues promptly.
• Plan and coordinate technicians for servicing, installation, maintenance and repairs.
• Create schedules/trip reports and send to clients as applicable.
• Communicate the service delivery plan reflecting available resources.
• Collaborate with stores colleagues and monitor stock levels to ensure work can be delivered; assist in stock takes.
• Maintain IFS system for Hire & Service Liferafts/Lifejackets and generate invoices; use CRM details as required.
• Other duties as assigned by the manager.

Skills

Customer service

Organisational skills

Communication

Multi-tasking

Tools

MS Office

ERP systems

Job description

Survitec Group Ltd in Birkenhead, Wirral, is seeking a Service Administrator to join the Marine division on a permanent full-time basis. You will process customer orders, schedule technicians, coordinate resources, and ensure accurate invoicing while keeping customers informed throughout the service lifecycle.

You will build experience in a fast-paced, safety-focused environment and have opportunities to grow within the role, delivering high-quality service and support to customers.