Service Administrator

Survitec Group Limited; Southampton; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

33 days of holiday entitlement

Birthday day off

Company anniversary holiday

Zusammenfassung

Survitec is hiring a Service Administrator for its Southampton Marine division, a permanent, full-time role. You will process customer orders, plan technician schedules, coordinate resources and ensure accurate invoicing, while keeping customers informed throughout the process.

This fast-paced, safety-focused role offers growth, exposure to ERP systems and a chance to contribute to critical servicing operations. Excellent communication and organisational skills are essential.

Qualifikationen

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Educated to GCSE/A-level standard or equivalent.
• Experience with ERP platforms is desirable.

Aufgaben

• Record and process customer orders, including custom and special orders that may require additional resources for delivery.
• Conduct calls to allocated customers, as a key contact for queries/complaints about work in progress.
• Provide quotes for local business as needed, ensuring standard pricing and terms.
• Issue certificates promptly and ensure all systems are updated to support notifications for servicing.
• Respond to and resolve complex or escalated issues promptly.
• Plan and coordinate technicians to deliver servicing, installation, maintenance and repairs.
• Schedule/trip reports after servicing and send to client where applicable.
• Communicate the service delivery plan reflecting available resources.
• Collaborate with stores and monitor stock levels to ensure work can be delivered; assist in stock take.
• Maintain IFS system relating to Hire & Service Liferafts/Lifejackets and invoices; use CRM details as required.
• Other responsibilities may be assigned by manager.

Kenntnisse

Administration

Microsoft Office

Organisational skills

Attention to detail

Multi-tasking

Ausbildung

GCSE/A-level standard or equivalent

Tools

ERP platforms

Jobbeschreibung

Vacancy Title:Service Administrator

Vacancy Location:Southampton

Engagement Type:Permanent, Full-Time

Your Company

Survitec is a global leader in Survival Technology, trustedto protect lives for over 168 years. Operating in more than 2,000 ports across96 countries, we are the world’s largest manufacturer and supplier ofliferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose — “We Exist to ProtectLives” — designing and deliveringinnovative survival, fire and safety solutions that perform when lives dependon them.

Your New Role

Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you!

Our Marine division in Southampton is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing - all while keeping customers informed every step of the way.

This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.

What You Can Expect from the Role

Key Responsibilities for the Service Administrator role include but are not limited to:

• You will record and process customer orders, including custom and special orders that may requireadditionalresources for deliver
• Conduct calls (by telephone or other channel) toallocatedcustomers, acting as a key point of contact for resolving customer queries / complaints about work in progress
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
• Respond to and resolve complex or advanced issue escalations promptly and appropriately
• Plan and coordinate technicians to deliver servicing installation,maintenanceand repairs
• Schedules/trip reports once the servicing has been carried out and sending to client where applicable
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
• Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered;assistin stock take activity
• To ensure the IFS system ismaintainedrelating to Hire & ServiceLiferafts/Lifejackets and invoices generated as required Use &maintainall CRM details asrequired
• Other responsibilities can be assigned by manager and may vary

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career

The Experience, Qualifications and Skills You Will Have

Essential Criteria

• Previous administration experience, ideally within a service environment
• Proficient in Microsoft Office applications
• Strong organisational skills and keen attention to detail
• Self-motivated with the ability to manage multiple tasks independently
• Educated to GCSE/A-level standard or equivalent
• Experience with ERP platforms is desirable

Why You Should Work for Us

• 33 days of holiday entitlement
• Additional day off to celebrate your birthday.
• Company Anniversary Holiday Benefit
• Gift card vouchers upon reaching 5 years of service.
• Cycle to Work Scheme.
• Excellent enhanced maternity & paternity package
• Life Assurance coverage up to 4 times your salary.
• Pension Scheme.
• Training & Professional Development.
• Employee Assistance Programme.
• Workplace Reward & Recognition scheme.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.