Service Administrator

The Best Connection; Tamworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Online payslips

Pension contribution

Ongoing temporary assignment

Job summary

The Best Connection Tamworth is seeking a Service Administrator to join our client’s team in Tamworth. This office-based role involves handling vehicle administration, recording data, and ensuring smooth communication between customers, manufacturers and internal teams.

Ideal candidates will have strong administrative skills, attention to detail, and a professional telephone manner. You will support the Service and Sales Managers and help maintain accurate records in a busy, customer-facing

Qualifications

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and customer service skills.
• Professional, polite and welcoming telephone manner.
• Ability to manage multiple tasks and prioritise workloads.
• Confidence using computers, databases and general office software.
• Ability to work independently and as part of a team.
• Proactive approach to resolving queries and maintaining accurate records.

Responsibilities

• Liaising with vehicle manufacturers to manage administrative requirements.
• Maintaining accurate and up-to-date stock lists, vehicle records and deal files.
• Updating customer and vehicle details on the dealership database.
• Recording and logging vehicle movements daily on the company website.
• Ensuring invoices are produced in the approved dealership format.
• Processing used vehicle funding accurately.
• Liaising with the Business Manager regarding part-exchange vehicle finance settlements.
• Responding to customer enquiries promptly and professionally.
• Answering telephone calls, directing calls efficiently and passing on messages accurately.
• Managing outgoing correspondence and communications.
• Maintaining an organised and systematic filing system.
• Working closely with the Sales Manager, Service Managers and other departments to ensure smooth day-to-day operations.
• Reviewing processes with the Sales Manager to identify opportunities to improve service and efficiency.

Job description

Service Administrator

Location: Tamworth
Pay Rate: £13.46 per hour
Hours: Monday to Friday, 08:30-17:30
Working Arrangement: Office-based - no working from home

The Best Connection Tamworth are recruiting for an Service Administrator

Our Tamworth-based client is looking for an organised, professional and customer-focused Service Administrator to join their team.

This is a key position within the business, acting as a link between customers, manufacturers, the sales team and management. You will be responsible for maintaining accurate records, managing vehicle administration and ensuring information is communicated efficiently across the dealership.

If you have excellent attention to detail, strong administrative skills and enjoy working in a busy, customer-facing environment, this could be the ideal opportunity for you.

The Role

Your duties will include:

• Liaising with vehicle manufacturers to manage administrative requirements.
• Maintaining accurate and up-to-date stock lists, vehicle records and deal files.
• Updating customer and vehicle details on the dealership database.
• Recording and logging vehicle movements daily on the company website.
• Ensuring invoices are produced in the approved dealership format.
• Processing used vehicle funding accurately.
• Liaising with the Business Manager regarding part-exchange vehicle finance settlements.
• Responding to customer enquiries promptly and professionally.
• Answering telephone calls, directing calls efficiently and passing on messages accurately.
• Managing outgoing correspondence and communications.
• Maintaining an organised and systematic filing system.
• Working closely with the Sales Manager, Service Managers and other departments to ensure smooth day-to-day operations.
• Reviewing processes with the Sales Manager to identify opportunities to improve service and efficiency.

What We're Looking For

The successful candidate will have:

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and customer service skills.
• A professional, polite and welcoming telephone manner.
• The ability to manage multiple tasks and prioritise workloads.
• Confidence using computers, databases and general office software.
• The ability to work independently and as part of a team.
• A proactive approach to resolving queries and maintaining accurate records.

Previous experience in automotive administration, a vehicle dealership or a similar administrative role would be advantageous.

Pay and Working Hours

• £13.46 per hour
• Monday to Friday
• 08:30-17:30
• 40 working hours per week
• Fully office-based position, with no work-from-home option

Benefits of Working with The Best Connection

• Weekly pay - every Friday
• Online payslips
• Pension contribution
• Ongoing temporary assignment

The Best Connection is acting as an Employment Business in relation to this vacancy.