Service Administrator

Perfect Placement UK Ltd; London Borough of Croydon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary up to £33,000 per

Mon-Fri 8am–6pm

Job summary

Perfect Placement UK Ltd in Croydon is seeking a Service Administrator to join a busy automotive dealership group. You will handle service inquiries, book appointments and coordinate with technicians to ensure a smooth service delivery.

Key duties include estimating costs, greeting customers, tracking vehicles, and managing courtesy cars, with a focus on delivering a positive customer experience. Monday–Friday, 8am–6pm, with training and career development opportunities.

Qualifications

• Proven experience in automotive service administration or similar role.
• Strong organisational skills with the ability to prioritise tasks.
• Excellent verbal and written communication abilities.

Responsibilities

• Managing all service telephone and walk-in enquiries, including booking appointments.
• Interpreting customer concerns and coordinating with technicians for service delivery.
• Liaising with customers regarding additional work and providing cost estimates.
• Greeting customers and scheduling services to ensure a positive experience.
• Tracking vehicles through the workshop system and updating customers on progress.
• Handling customer complaints and requests professionally.
• Obtaining authorisations and processing payments for repairs.
• Managing courtesy cars to facilitate service operations.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Job description

We are currently seeking a highly skilled and dedicated Service Administrator to join a reputable car dealership group in Croydon, Surrey. This is an excellent opportunity for an experienced professional to develop their career within a thriving automotive environment. The Service Administrator will be responsible for managing all service operations with professionalism and efficiency, ensuring a superior customer experience.

Benefits for the successful Service Administrator

• Competitive salary up to £33,000 per annum, dependent on experience
• Monday to Friday working hours, 8am to 6pm, with a one-hour lunch break
• Opportunity to work within a well-established dealership group
• Supportive team environment promoting professional growth
• Ongoing training and career development programmes
• Friendly, customer-focused work culture

Duties of the Service Administrator

• Managing all service telephone and walk-in customer enquiries, including booking appointments
• Interpreting customer concerns and coordinating with technicians for effective service delivery
• Liaising with customers regarding additional work and providing accurate cost estimates
• Greeting customers and scheduling services to ensure a positive experience
• Tracking vehicles through the workshop system and updating customers on progress
• Handling customer complaints and requests professionally
• Obtaining authorisations and processing payments for repairs
• Managing courtesy cars to facilitate seamless service operations

Requirements

• Proven experience as a Service Administrator, Service Advisor, or similar role within the automotive industry
• Strong organisational skills and the ability to prioritise tasks effectively
• Excellent communication skills, both verbal and written
• Attention to detail with good administrative abilities
• Knowledge of workshop processes and vehicle tracking systems is advantageous
• Ability to provide exceptional customer service and handle customer queries confidently

This Service Administrator role provides a rewarding opportunity to contribute to a customer-focused dealership. If you meet the above criteria and seek to join a company committed to excellence, we encourage you to explore this opportunity further.