Automotive Service Administrator / Service Advisor

Confidential; Greater London; Sur place; GBP 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Salary £30,000–£32,000 per annum

Mon–Fri, 08:00 start

Permanent position

Established commercial vehicle dealer

Development in HGV/Commercial Vehicle"

Résumé du poste

Confidential in West Drayton is seeking an experienced Automotive Service Administrator / Service Advisor to join a leading commercial vehicle dealership. You will manage workshop bookings, create and maintain job cards, liaise with customers on repairs and costs, and support warranty administration in a busy workshop environment.

The ideal candidate has at least 2 years of automotive service experience, strong administration and IT skills, and excellent communication.

Qualifications

• Minimum 2 years' recent automotive Service experience.
• Previous experience as a Service Advisor, Service Administrator or Workshop Administrator.
• Good understanding of automotive servicing and repair.
• Strong administration and organisational skills.
• Excellent communication and customer service skills.
• Good IT skills and attention to detail.
• Ability to work effectively in a busy Workshop environment.

Responsabilités

• Booking vehicles into the Workshop and managing service and repair appointments.
• Creating and maintaining accurate job cards, job codes and customer records.
• Managing workshop schedules and ensuring jobs progress efficiently.
• Liaising with customers regarding repairs, costs, progress and completion times.
• Working closely with Technicians, Parts and Workshop Management.
• Preparing estimates and quotations where required.
• Ensuring parts are ordered and available when required.
• Processing completed job cards and raising invoices.
• Supporting warranty and manufacturer administration.
• Providing excellent customer service throughout the repair process.

Connaissances

Automotive service experience

Customer service

Administration

Communication

IT skills

Description du poste

Automotive Service Administrator / Service Advisor Leading Commercial Truck Co

Location: West Drayton
Salary: £30,000 £32,000 per annum
Hours: Monday to Friday, 08 00
Type: Permanent, Full-Time

Automotive Service Administrator / Service Advisor-The Role

We are recruiting for an experienced Automotive Service Administrator / Service Advisor to join an established Commercial Vehicle Dealership in West Drayton.

The successful candidate must have at least 2 years' recent automotive Service experience and be confident working in a busy Workshop environment.

HGV, commercial vehicle or truck experience is highly desirable, but not essential. Candidates from a strong automotive Service background who are looking to move into the commercial vehicle sector are encouraged to apply.

Automotive Service Administrator / Service Advisor -Key Responsibilities

• Booking vehicles into the Workshop and managing service and repair appointments.
• Creating and maintaining accurate job cards, job codes and customer records.
• Managing workshop schedules and ensuring jobs progress efficiently.
• Liaising with customers regarding repairs, costs, progress and completion times.
• Working closely with Technicians, Parts and Workshop Management.
• Preparing estimates and quotations where required.
• Ensuring parts are ordered and available when required.
• Processing completed job cards and raising invoices.
• Supporting warranty and manufacturer administration.
• Providing excellent customer service throughout the repair process.

Automotive Service Administrator / Service Advisor About You

Essential

• Minimum 2 years' recent automotive Service experience.
• Previous experience as a Service Advisor, Service Administrator or Workshop Administrator.
• Good understanding of automotive servicing and repair.
• Strong administration and organisational skills.
• Excellent communication and customer service skills.
• Good IT skills and attention to detail.
• Ability to work effectively in a busy Workshop environment.

Desirable

• HGV / Commercial Vehicle / Truck workshop experience.
• Commercial vehicle dealership experience.
• Warranty administration experience.

Automotive Service Administrator / Service Advisor -What's on Offer

• £30,000 £32,000
• Monday to Friday, 08 00
• Permanent position
• Established commercial vehicle dealership
• Excellent opportunity to develop within the HGV / Commercial Vehicle sector

Commercial Vehicle / HGV experience is preferred, but automotive Service experience is essential.