Service Administrator

SER Limited; Milton Keynes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Workplace pension

24 days’ annual leave + 8 bank holiday

Ongoing training and development

Job summary

SER Limited is seeking a Service Administrator to join our Milton Keynes team. You will support the service team with customer enquiries, service administration and driver training coordination.

Working closely with the Service Coordinator and engineers, you will raise service jobs, communicate with customers, handle training bookings, and process invoicing on completion. A friendly, organised approach and solid IT skills are essential.

Qualifications

• Previous administration or customer service experience.
• Good communication skills, both over the telephone and face to face.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• Experience using an ERP or CRM system would be beneficial.
• Previous experience within a service environment would be advantageous but is not essential.

Responsibilities

• Answer incoming calls, handle customer enquiries and direct calls where required.
• Raise service jobs on the company system and ensure all relevant information is recorded accurately.
• Communicate with customers by telephone and email regarding service requirements.
• Send engineers’ worksheets, service reports and examination reports to customers.
• Support parts deliveries, booking delivery notes onto the system and putting stock away.
• Liaise with other branches to support the wider business.
• Coordinate driver training bookings between customers and trainers.
• Prepare training packs and manage trainers’ diaries.
• Process completed training, arrange invoicing and issue certificates.
• Keep training records and reference materials up to date.
• Provide general administrative support to the service team as required.

Skills

Customer service

Communication

Organisational skills

MS Word

MS Excel

Outlook

ERP experience

CRM experience

Tools

Protean

Sage

Job description

Service Administrator

Location: Milton Keynes
Salary: £30,000 DOE
Hours: Monday to Friday, 8:30am–5:00pm

We are currently recruiting for a Service Administrator to join a growing materials handling business, supporting the service team with customer enquiries, service administration and driver training coordination.

This is a great opportunity for an organised and customer-focused administrator to join a well-established, family-run business with a strong reputation and a real commitment to developing its people.

The Role

Working closely with the Service Coordinator, National Service Manager and field engineers, you will provide day-to-day administrative support to ensure service jobs, customer communications and driver training bookings run smoothly.

Key responsibilities include:

• Answering incoming calls, handling customer enquiries and directing calls where required.
• Raising service jobs on the company system and ensuring all relevant information is recorded accurately.
• Communicating with customers by telephone and email regarding service requirements.
• Sending engineers’ worksheets, service reports and examination reports to customers.
• Supporting parts deliveries, booking delivery notes onto the system and putting stock away.
• Liaising with other branches to support the wider business.
• Coordinating driver training bookings between customers and trainers.
• Preparing training packs and managing trainers’ diaries.
• Processing completed training, arranging invoicing and issuing certificates.
• Keeping training records and reference materials up to date.
• Providing general administrative support to the service team as required.

About You

We are looking for someone who is organised, reliable and confident communicating with customers and colleagues.

Ideally, you will have:

• Previous administration or customer service experience.
• Good communication skills, both over the telephone and face to face.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to work well within a team and manage a varied workload.
• Experience using an ERP or CRM system would be beneficial.
• Previous experience within a service environment would be advantageous but is not essential.

Knowledge of Protean or Sage would be beneficial, but full training can be provided.

What's on Offer?

• Salary of £30,000, dependent on experience.
• Monday to Friday working hours.
• 24 days’ annual leave plus 8 statutory bank holidays.
• Workplace pension.
• Ongoing training and development opportunities.
• The opportunity to build a long-term career within a supportive, family-run business.

About the Business

The business supplies a wide range of materials handling equipment to customers across the UK.

You’ll be joining a close-knit team that values its people and is committed to supporting employee development and career progression.

If you are interested in this opportunity, please contact Alex Connolly on 01254 781300.

SER-IN