Hire Coordinator

SER Limited; Kettering; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension

Full training and development

Progression opportunities

Close-knit working environment

Competitive salary and benefits

Job summary

SER Limited, based in Kettering, is recruiting for a Hire Coordinator to support short-term hire operations. You will ensure equipment is available, keep customers informed and complete hire administration accurately in a busy environment.

Key duties include quotations, orders, invoices, deliveries, and updating CRM and internal systems while aiming to meet hire and sales KPIs. Training and progression are available in a growing business.

Qualifications

• Experience in plant, equipment or vehicle hire is preferred.
• Strong administration and customer service skills.
• Highly organised with attention to detail.
• Proactive and able to work independently.
• Comfortable communicating by phone, email and in person.
• Proficient with Microsoft 365 and CRM systems.

Responsibilities

• Coordinate short-term equipment hire from enquiry to completion.
• Schedule equipment deliveries and collections.
• Provide customers with updates throughout the hire process.
• Prepare quotations, process orders and raise invoices.
• Raise purchase orders and update internal systems.
• Maintain accurate hire and sales records.
• Resolve customer queries promptly and professionally.
• Work with suppliers and identify cross-hire opportunities.
• Support process improvements and CRM development.
• Achieve hire and sales KPIs.

Skills

Customer service

Communication

CRM systems

Microsoft 365

Attention to detail

Independent working

Tools

CRM systems

Microsoft 365

Job description

Hire Coordinator

Location: Kettering, Northamptonshire
Salary: £28,500, increasing after successful completion of probation
Hours: Monday to Friday, 40 hours per week – flexible between 7am and 6pm

We are currently recruiting for a Hire Coordinator to join a growing materials handling and equipment business.

This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, fast-paced environment. Previous experience within plant, equipment or vehicle hire is highly desirable

The Role

As Hire Coordinator, you will support the day-to-day running of the short-term hire operation, ensuring equipment is available, customers are kept informed and all hire administration is completed accurately and efficiently.

Your responsibilities will include:

• Coordinating short-term equipment hire from initial enquiry through to completion


• Scheduling equipment and arranging deliveries and collections


• Contacting customers and providing updates throughout the hire process


• Preparing quotations, processing orders and raising invoices


• Raising purchase orders with equipment suppliers and updating internal systems


• Booking equipment into the system when delivered


• Working with suppliers and identifying opportunities for cross-hire


• Supporting equipment sales and finance-related administration


• Maintaining accurate hire and sales records


• Resolving customer queries and issues promptly and professionally


• Building strong relationships with customers and suppliers


• Working closely with the Service and Sales teams


• Using CRM and internal systems to ensure all activity is recorded accurately


• Supporting process improvements and the ongoing development of the CRM system


• Working towards agreed hire and sales KPIs

About You

We are looking for someone who is:

• Customer-focused with a professional and friendly approach


• Experience in plant, equipment or vehicle hire


• Highly organised with strong attention to detail


• Proactive and able to work independently


• Confident communicating by telephone, email and face-to-face


• Comfortable working in a busy environment and managing multiple priorities


• Experienced using Microsoft 365 and CRM systems


• A strong administrator with good IT skills


• Commercially aware and confident dealing with customers and suppliers

Previous experience within plant hire, equipment hire, vehicle hire, materials handling or a similar service-based environment would be advantageous, although full training will be provided to the right person.

What’s on Offer

• £28,500 starting salary


• Salary increase following successful completion of probation


• 24 days annual leave + 8 statutory holidays


• Pension


• Full training and ongoing development opportunities


• Genuine opportunities for progression within a growing business


• Supportive and close-knit working environment

SER-IN