Service Administrator – Milton Keynes

Bennie Group; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bennie Group is seeking a Service Administrator to support the Services Team in handling client requirements for material handling machinery. The role involves assisting field engineers, coordinating service visits, and maintaining clear communication with customers across multiple branches.

The position emphasizes strong administrative skills, proficiency with Microsoft Office, and a customer-focused approach within a close-knit family business.

Qualifications

• Clear communication and interpersonal skills
• Proficient IT skills (Word, Excel, Outlook)
• Accurate, efficient work with good attention to detail
• Able to work well in a team and follow instructions

Responsibilities

• Answering phones and directing calls
• Assisting customers with queries and visits
• Managing stock, packing, and booking deliveries
• Raising service jobs and maintaining engineer communications

Skills

Communication skills

IT skills

Teamwork

Attention to detail

Job description

Hours: Monday to Friday 40 hours per week

Posted Date: September

Company Summary:

Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supply a complete rangeof;Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom. As an Employee in afamilybusiness, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 90 years ago.

Working Hours:

Monday to Friday 40 hours per week , hours 08 : 3 0 and 1 7 :00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Responsibilities

General Duties – Specific Various

• Answering telephones and directing calls
• Helping customers with their queries
• Dealing with customers that may come in and visit
• Keeping workspace clean and tidy
• Unpacking of parts and booking delivery notes in
• Putting stock away
• Liaise with other branches as and whenrequired
• Any other requests/tasks to suit the need of the business

Service

• Raising jobs on Protean whenrequired, making sure that all information is on the job.
• Maintaining communication with customers via telephone and e-mail whererequired
• E-mailing the customer with engineers’ worksheets/service & examination reports.

Driver Training

• Administer the driver training process
• Liaise with customers to find out their requirements
• Liaise with the driver trainers to make customer bookings and confirm diary
• Create training packs for the driver trainer
• Process and invoice the completed training but producing the certificates
• Making sure that all driver training reference material is all up to date in liaison with drivertrainingbody
• Generate and handle new bookings

Skills Required

• Good communicationand interpersonal skills
• Good IT skills with knowledge of Microsoft word/excel/outlook
• Carries out work with accuracy, efficiency and with an eye for detail
• Be able to work well in a team
• Protean knowledge – training will be given

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

• Customer focused with administration and organisation skills
• Excellent telephone and face to face communication skills
• Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the service industry would be advantageous but not essential

What We Offer

Remuneration: We offer a competitive salary

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Finally, our long-standing family tradition, of giving staff a Christmas turkey

Cranford Road
Burton Latimer
Northamptonshire
NN15 5TB